Information Technology Support Engineer

CRG | TEC Recruitment; Lancaster; On-site; GBP 28,000 - 38,000; Full time

Job summary

CRG TEC in Lancaster is seeking a Microsoft-biased engineer to join our close-knit technical team. The role is based full-time in the Lancaster office, handling BAU support and project work, providing exposure to both service desk activities and infrastructure change.

We value a hands-on attitude, coachability, and a drive to progress. You'll be supporting external customers and visiting client sites when required. A driving licence is desirable to support site visits.

Qualifications

• Commercial MSP experience is preferred.
• Strong customer-facing communication skills.
• Willingness to travel to client sites when required.

Responsibilities

• Support external customers from the Lancaster office.
• Balance BAU service desk tasks with project work (approx. 60/40).
• Communicate clearly and manage client expectations.

Skills

Microsoft stack

Service desk

Project work

Job description

Are you currently within an MSP and starting to think about what’s next? Or maybe you've been internal for a while and want to make the move over to an MSP?

This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people.

You’ll be based full-time in the Lancaster office, working as part of close knit technical team. It’s a busy, collaborative MSP environment where no two days are the same.

They’re looking for a Microsoft-biased engineer who wants more than just ticket closure. The role is split roughly 60% service desk and 40% project work, giving you exposure to both BAU support and infrastructure change. It’s a fluid setup, so you’ll need to be someone who’s comfortable rolling their sleeves up and getting stuck in where needed.

The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real — one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long-term opportunity here.

You’ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office-based, you will also visit client sites when required, so a driving license is desirable.

If you’ve got commercial experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude — they want someone motivated, coachable and keen to progress.

If this sounds like something you would be interested in, you have 3 options:

• Call Joe White at CRG TEC to find out more. I’m open about the role and the business, so if you need more detail before committing, no problem.

• Drop me a private message on LI and I’ll respond to any queries you have.

• Or, if you’re happy with what you’ve read, attach your CV to this advert and I’ll give you a call to discuss further — or provide feedback if it’s not quite the right fit.