Information Technology Support Engineer

Franklin Fitch; Basingstoke; On-site; GBP 26,000 - 30,000; Full time

Job summary

A growing MSP is seeking an IT Support Engineer to enhance internal operations and foster continuous improvement within a collaborative team. The role requires strong organizational skills and a proactive approach to problem-solving, with a focus on supporting hardware/software and user training. Opportunities for advancement and free certifications make this an appealing position.

Benefits

Free Certifications

Progression pathway into specialist teams

Life Assurance

Health Insurance

Responsibilities

• Provide first-level support for hardware and software issues.
• Set up and configure IT equipment for new employees.
• Maintain up-to-date documentation and user guides.

Skills

Organizational skills

Problem-solving

Proactive approach

Job description

IT Support Engineer

Salary: £26,000 - £30,000

Location: Basingstoke (Fully Onsite)

A growing and expanding MSP are looking for a IT Support Engineer to join the team. This is an excellent opportunity for someone looking to play a key role in supporting internal operations and driving continuous improvement in a collaborative environment.

About the Role:

As an IT Technician, you’ll work closely with the IT Manager and other departments to ensure the seamless day-to-day running of systems and devices. This is a varied and hands-on position that will suit someone with strong organizational skills, a problem-solving mindset, and a proactive approach to tackling challenges.

Key Responsibilities:

• Provide first-level support for hardware and software issues
• Set up and configure IT equipment for new employees
• Support A/V systems and assist during in-office events
• Maintain up-to-date documentation and user guides
• Track and manage IT asset inventory
• Ensure IT systems and devices remain secure
• Deliver end-user support and training when needed

Benefits:

• Free Certifications.
• Progression pathway into specialist teams.
• Life Assurance.
• Heath Insurance.