Information Technology Support Engineer

Excel London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Excel London is seeking an IT Support Engineer to join our Technology team on an eight-and-a-half-month fixed-term contract, covering a period of leave. This hands-on role supports colleagues across the business with the technology, systems and devices they rely on daily, delivering first-class IT support while helping to keep our venues running smoothly.

You'll troubleshoot issues, manage hardware and software, support technology projects and contribute to IT initiatives in a dynamic

Qualifications

• Experience in IT support, service desk or technical support.
• Strong troubleshooting skills.
• Confident communicator with stakeholders.
• Proactive and organized with multiple priorities.
• Attention to detail and commitment to customer service.

Responsibilities

• Troubleshoot technical issues and support devices and software.
• Manage hardware and software across the business.
• Support technology projects and IT initiatives.
• Ensure IT systems run smoothly across the venue.

Skills

IT support

Troubleshooting

Stakeholder comms

Proactive

Job description

It’s an exciting time to join Excel London. As one of Europe’s leading event destinations, we host over 400 events and welcome 4 million visitors each year, spanning exhibitions, conferences, immersive entertainment and live experiences. Following our recent rebrand, venue expansion and continued growth, we're looking for an IT Support Engineer to join our Technology team on a 8.5 months fixed-term contract, covering a period of leave in the team.

This is a varied and hands-on role supporting colleagues across the business with the technology, systems and devices they rely on every day.

You'll play a key role in delivering a first-class IT support service, troubleshooting technical issues, managing hardware and software, supporting technology projects, and helping to ensure our IT systems continue to run smoothly across the business.

Why it stands out:

• Be part of a collaborative team supporting the technology that keeps one of London's leading event venues running
• Gain exposure to a wide range of technologies, systems and projects across a dynamic business environment
• Work closely with colleagues at all levels, providing solutions that make a real impact on day-to-day operations
• Enjoy a varied role combining technical support, problem-solving and continuous improvement

We're looking for someone who:

• Has experience in an IT support, service desk or technical support role
• Has strong troubleshooting skills and enjoys solving technical problems
• Communicates confidently and builds positive relationships with a wide range of stakeholders
• Takes a proactive and organised approach to managing multiple priorities
• Has excellent attention to detail and is committed to delivering a high standard of customer service