Information Technology Support Engineer

Sky Systems, Inc. (SkySys); Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT services is looking for a Field IT Support Engineer in Glasgow. This role involves providing onsite technical support, managing inventory, and ensuring seamless service delivery. Ideal candidates will have proven experience in field support and excellent communication skills.

Qualifications

• Proven experience in Field Support or Desktop Support roles.
• Hands-on experience with IT equipment setup, maintenance, and troubleshooting.

Responsibilities

• Provide end-user support at various sites on a next-business-day basis.
• Execute operational tasks in data center and comms room environments.
• Maintain adequate inventory levels for spare parts and consumables.

Skills

Communication

Coordination

Attention to Detail

Tools

ITSM Tools

Job description

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Technical Recruitment Lead & Account Management - Talent Acquisition

Job Title: Field IT Support Engineer

Location: Glasgow, Scotland (Onsite Dispatch Support)

Employment Type: Contract / On-Demand

Work Model: Onsite, as needed (includes occasional office visits for training/refresh)

About the Role:

We are seeking experienced Field IT Support Engineers to provide onsite technical support for desktop/end-user environments and smart hands/data center operations in Glasgow. This role offers a unique opportunity to be part of a highly responsive and visible IT support function, ensuring seamless onsite service delivery.

Key Responsibilities:

Onsite Dispatch Support Services

• Provide end-user support at various sites (including remote users) on a next-business-day basis.
• Perform hardware IMACD (Install, Move, Add, Change, Dispose) services.
• Deliver support for BYOD, peripherals, printers, projectors, and general IT equipment.
• Manage stock, coordinate delivery, and execute device swaps and warranty claims.
• Collaborate with service desk to ensure one-touch resolution and user satisfaction.
• Update ITSM tools and CMDB accurately post-task completion.

Smart Hands Support

• Execute operational tasks in data center and comms room environments.
• Perform hardware checks, power cycles, device patching, and cable management.
• Assist with video conferencing and IP telephony setup and troubleshooting.
• Manage removable media, coordinate deliveries, and assist with incident resolution.

On-Site Stock Management

• Maintain adequate inventory levels for spare parts and consumables.
• Work with logistics and suppliers for delivery, disposal, and storage.
• Ensure secure stock handling and proper access control at designated locations.

Ideal Candidate Will Have:

• Proven experience in Field Support or Desktop Support roles.
• Hands-on experience with IT equipment setup, maintenance, and troubleshooting.
• Familiarity with ITSM tools and basic CMDB updates.
• Ability to work independently, professionally, and with attention to detail.
• Excellent communication and coordination skills.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology, Other, and Finance

Industries

• IT Services and IT Consulting

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