Information Technology Support Technician

Net Talent; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading logistics company in Glasgow is seeking a 1st Line IT Support Technician to provide technical support across various locations. This role involves troubleshooting hardware, software, and network issues, ensuring smooth operations. Ideal for someone eager to grow their IT career in a supportive environment.

Benefits

Salary up to £28,000

£2k on call + overtime

Opportunities for career growth

Training and development budget

Supportive work environment

Qualifications

• Knowledge of Active Directory and user management.
• Experience troubleshooting Windows operating systems.

Responsibilities

• Provide 1st line technical support via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.

Skills

Active Directory

Windows operating systems

networking principles

Microsoft 365

troubleshooting

communication

Job description

This range is provided by Net Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Net Talent

Director @ Net Talent | Consulting, IT Recruitment Leader, Ally, Volunteer

About the Company:

Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.

Role Overview:

As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment.

This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.

Key Responsibilities:

User Support & Troubleshooting:

• Provide 1st line technical support via phone, email, and in-person across various locations.
• Diagnose and resolve hardware, software, and network issues efficiently.

Active Directory & User Management:

• Create, modify, and disable user accounts in Active Directory (AD).
• Manage group memberships, permissions, and password resets.

Hardware & Software Maintenance:

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Perform regular system updates, patches, and antivirus checks.

Network & Connectivity Support:

• Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity.
• Identify and resolve issues related to network performance and connectivity.

Skills & Experience Required:

• Knowledge of Active Directory (AD) and user management.
• Experience troubleshooting Windows operating systems (Windows 10/11).
• Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
• Hands-on experience supporting desktops, laptops, printers, and mobile devices.
• Familiarity with Microsoft 365 applications and email configurations.
• Ability to diagnose and resolve hardware and software-related issues.
• Excellent troubleshooting skills with a methodical and analytical approach.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritise and manage multiple support requests in a fast-paced environment.

Desirable Skills (Nice to Have):

• Basic knowledge of Hyper-V

What We Offer:

Salary up to £28,000 per annum (£2k on call + overtime in addition)

Opportunities for career growth and progression

Training and development budget

Supportive and collaborative work environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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