Information Technology Support Engineer

Skillfinder International; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology recruitment agency is seeking a Technology Support Engineer in Glasgow. Responsible for resolving incidents and ensuring operational stability, this contract position requires advanced skills in Active Directory and customer technical support. The ideal candidate will have experience in IT troubleshooting and documentation, along with a proactive approach to problem-solving. Join a collaborative team environment focused on continuous learning and improvement.

Qualifications

• Advanced proficiency in Active Directory required.
• Proficiency in Customer Technical Support and IT Troubleshooting suggested.
• Ability to create and implement Requests for Change.

Responsibilities

• Resolve incidents and problems across multiple business system components.
• Participate in team discussions and contribute solutions to work-related problems.
• Develop and maintain relationships with vendors for issue resolution.

Skills

Active Directory

Customer technical support

IT Troubleshooting

Job description

Direct message the job poster from Skillfinder International

Technology Support Engineer

Contract position

Glasgow onsite

Responsibilities:

As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.

• Develop and maintain strong relationships with vendors to facilitate effective issue resolution.
• Proactively identify potential issues and implement preventive measures to enhance system stability.
• Create comprehensive documentation for processes and procedures to support team knowledge sharing.
• Engage in continuous learning to stay updated on industry trends and best practices in technology support.
• Assist in training and mentoring new team members to foster a collaborative work environment.

Skills:

• Active Directory
• Customer technical support
• IT Troubleshooting

Please only apply if you have a valid work permit for UK

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

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