Information Technology Support Engineer

Franklin Fitch; Brixworth; On-site; GBP 26,000 - 38,000; Full time

Job summary

Franklin Fitch is recruiting an IT Support Engineer for a high-performance engineering organisation, based in Brixworth. You will join a fast-paced technical support team, delivering first-class IT operational support for critical infrastructure and OT services.

The role requires a strong customer service mindset, ITIL knowledge, and the ability to thrive under pressure during global live events, with a passion for elite motorsport.

Qualifications

• Degree or equivalent experience.
• Microsoft certifications.
• Strong interest in motorsport, live operations, or high-performance engineering environments.

Responsibilities

• Deliver ITIL-compliant operational support across engineering and business areas.
• Work within a small, collaborative support team to serve key stakeholders.
• Participate in shadowing and training programmes for remote teams during live events.
• Balance priorities and manage stakeholder expectations.
• Provide technical support against SLAs and during live events.
• Take ownership of support requests through to resolution and sign-off.

Skills

Windows 10/11

Office 365

AD & GP

Networking basics

Storage & monitoring

Education

Degree or equivalent experience

Microsoft certifications

Job description

We are working with a globally recognised high-performance engineering organisation to recruit an IT Support Engineer to join a fast-paced technical support team based in Brixworth.

This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting-edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer-focused role.

The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high-pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential., along with a passion for Elite motorsport

Purpose of the Role

• Deliver first-class IT operational support across specialised engineering and operational business areas
• Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders
• Participate in structured shadowing and training programmes to support remote operational teams during live global events
• Balance competing priorities effectively while managing stakeholder expectations
• Deliver operational and project-based technical support against demanding SLAs and tight deadeliness

Key Responsibilities

• Support and deliver technical solutions across all stages of the ITIL service lifecycle
• Provide exceptional customer support while assisting and mentoring wider support team members
• Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice
• Build strong working relationships internally and with third-party suppliers
• Take ownership of support requests through to resolution and customer sign-off
• Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance
• Champion continuous improvement initiatives across the IT function

Required Experience

• Windows 10 / 11 and mobile operating systems
• Microsoft Office / Microsoft
• 365Active Directory and Group Policy management
• Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN
• Knowledge of storage systems, monitoring, performance and availability tools

Qualifications

• Degree or equivalent experience
• Microsoft certifications
• Strong interest in motorsport, live operations, or high-performance engineering environments