Information Technology Support Engineer

JR United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the area is seeking a Migration Support Technician for a hardware refresh project. The role involves device migrations, assisting end-users, and maintaining records, requiring strong IT support background and current SC clearance. Applicants must be detail-oriented and organized, with solid communication skills, to effectively manage the migration process.

Qualifications

• Experience in IT support or technical refresh projects.
• Attention to detail and ability to meet deadlines.
• Current active SC clearance required.

Responsibilities

• Set up and manage Refresh Clinic for device migrations.
• Assist users with system logins and new device rollout.
• Conduct daily stock checks and secure device packaging.

Skills

IT support

device migration

organizational skills

problem-solving

communication

Tools

workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves supporting device migration processes, coordinating with the team, assisting end users, and maintaining accurate records throughout the project.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from storage to the Refresh Clinic.
• Assist users with system logins and laptop refreshes.
• Distribute new devices and collect old ones per the migration schedule.
• Update workflow management systems accurately at each step.
• Report and escalate migration issues.
• Conduct daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure equipment daily.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance.