Business Process Analyst

Allica; Milton Keynes; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Onboarding & development

Flexible working

Pension contributions

Private health cover

Life assurance

Family leave

Job summary

Allica Bank is seeking a Business Process Analyst in Milton Keynes to support Operations with procedures, governance, and policy alignment. You will help embed changes, optimise tech use, and manage stakeholder interactions across the organisation.

You will contribute to documentation quality, training alignment, and QA, while working within a flexible, hybrid environment that supports career development and staff wellbeing.

Qualifications

• Excellent verbal and written communication skills.
• Ability to interact professionally with executives, managers, and SMEs.
• Experience documenting processes and governance.

Responsibilities

• Support updating procedures when changes occur and obtain sign-off.
• Governance of processes: ensure documentation, storage and version control.
• Attend product demos and document impacts in new/updated procedures.
• Lead Monthly Procedure Review meetings and capture notes.
• Assist FAQ Review with quarterly updates.
• Support cross-functional digitalisation and new tech solutions.
• Assist in change initiatives: workshops, use cases, and workflow analysis.
• Communicate clearly with executives and SMEs.

Skills

Communication

Stakeholder Mgmt

Change management

Teamwork

Problem solving

Job description

About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Business Process Analyst role is designed to provide support for all of the Processes and Procedures that exist in Operations – and linking them back to the relevant Policies in Allica to ensure compliance.

The role will help support the drive to maturity of how we embed and train out change – including optimising use of technology, and close stakeholder management. The role is a natural build into the existing Operational Assurance team, creating a natural flow between documentation, training and QA.

Principal Accountabilities

• Support the Operations teams to ensure their procedures are updated when new changes are introduced or when the procedure requires a BAU review. As necessary, carry out the procedure updates on behalf of the teams and ensure these are reviewed and signed off by the Procedure Owners and Approvers.

• Support the robust governance of all processes and procedures owned by Operations (i.e. correctly documented, communicated, stored and version controlled).

• Attend the regular Product team demos, raising questions when appropriate and identifying the impacts on the existing processes. Ensure these changes are documented in new / updated procedures, which are then signed off and put into an issued state.

• Attend the Monthly Procedure Review meetings and when required lead the meetings, taking notes throughout and issuing these to the meeting attendees.

• Participate in the FAQ Review process by supporting the Procedures Manager in ensuring all FAQs are reviewed and updated on a quarterly basis.

• Support the cross-functional digitalisation strategy for how Policy / Process / Procedure is managed within Alilla – including the introduction of new technology solutions.

• Support the Operations Management team in implementing change – helping them undertake document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis as appropriate.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Personal Attributes & Experience

• Develops a wide range of contacts in order to improve business performance.

• Meets deadlines, using time and resources effectively and efficiently.

• Agrees challenging goals, and strives to achieve them through a collaborative and professional approach.

• Generates innovative solutions to real issues.

• Works well within a team environment and offers support to others in challenging periods.

• Keeps promises, admits mistakes and acts with integrity at all times.

• Demonstrates flexibility and personal commitment to the achievement of the department goals and wider business objectives.

• Has an excellent understanding of business environments.

• Actively promotes a positive external perception of the business.

• Protects and enhances the organisation’s reputation.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Don't tick every box?

Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you!

Flexible working

We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.