Information Technology Service Delivery Manager

KnoWho; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Job summary

KnoWho is seeking an experienced Information Technology Service Delivery Manager for their Liverpool location. This role involves leading support teams, driving service improvements, and ensuring client satisfaction, while reporting to the Ops Director. Ideal candidates will possess strong leadership skills and a proven success record in IT management.

Qualifications

• Experience in a managed service provider (MSP).
• Proven IT support and project delivery track record in the private sector.
• Excellent negotiation skills with clients.

Responsibilities

• Lead and mentor support and project staff to deliver high standards.
• Improve service delivery systems for efficiency and cost reduction.
• Manage client expectations and handle escalated issues.

Skills

Service delivery

Communication

Leadership

Client management

Job description

Information Technology Service Delivery Manager

KnoWho Liverpool, England, United Kingdom

Information Technology Service Delivery Manager

KnoWho Liverpool, England, United Kingdom

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Director & Ambassador of Quan at KnoWho (Creative I Digital I Tech Recruitment)

Service Delivery Manager

Liverpool (hybrid)

Up to £60k

Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has a high degree of responsibility and a wide-ranging remit.

In a nutshell

• Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes
• Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience.
• Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance, accurate reporting
• Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction
• Maintaining team motivation and engagement to support consistently low staff turnover.
• Experience in an MSP

As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director, contributing to the wider business strategy and goals. The Service Delivery Manager will be expected to be self-driven, want to take ownership and responsibility. You will have excellent communication skills, a proven track record of delivering successful IT support and projects in a private sector environment, and a real enthusiasm for delivering outstanding client service.

This role requires a full, clean driving license*.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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