Information Technology Service Delivery Manager

ZipRecruiter; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An exciting opportunity awaits for an IT Service Delivery Manager at a leading energy firm. This dynamic role involves managing IT services across multiple vendors, ensuring efficiency and integration. You'll leverage your ITIL expertise to enhance service delivery and supplier governance while leading a team focused on continuous improvement. With a hybrid work model, this position offers flexibility while requiring onsite presence twice a week. If you're ready to make a significant impact in the energy sector, this role is perfect for you.

Qualifications

• Strong background in IT Service Management within multi-vendor environments.
• Proven experience managing service providers to agreed SLAs.

Responsibilities

• Manage end-to-end IT services across multiple vendors.
• Lead on ITIL-based processes and continuous service improvement.

Skills

IT Service Management

Supplier Governance

ITIL Framework

Leadership Skills

Communication Skills

Stakeholder Management

ITSM Tools (e.g. ServiceNow)

Risk Management

Tools

ServiceNow

Job description

Job Description

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35

An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs.

Location: London - Hybrid - Must be onsite twice a week

Duration: 6 months

Daily rate: Competitive INSIDE IR35

What You’ll Do

• Make sure IT services meet agreed performance levels
• Manage relationships with suppliers and internal teams
• Lead on handling major incidents and support out-of-hours if needed
• Look for ways to improve how we deliver IT services
• Ensure we follow data protection and internal rules
• Keep track of risks and help plan for outages or emergencies
• Keep everyone updated on how services are performing

Essential Skills & Experience

• Strong background in IT Service Management within multi-vendor environments
• Proven experience managing service providers to agreed SLAs
• Solid understanding of ITIL framework and processes
• Strong leadership, communication, and stakeholder management skills
• Experience with ITSM tools (e.g. ServiceNow)
• Ability to manage competing priorities and deliver results under pressure

Desirable

• Familiarity with the UK energy market or Ofgem regulations
• Awareness of cybersecurity and risk management in IT services

If this sounds like an opportunity you are interested in, apply now for immediate review!