Information Technology Service Delivery Manager

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An exciting opportunity awaits as an IT Service Delivery Manager with a leading energy company in London. This hybrid role requires you to be onsite twice a week, where you'll manage IT services across multiple vendors, ensuring they meet performance levels and comply with data protection regulations. You'll leverage your ITIL expertise to enhance service delivery and lead major incident responses. If you thrive in dynamic environments and have a passion for service improvement, this contract role could be your next career milestone.

Qualifications

• Strong background in IT Service Management within multi-vendor environments.
• Proven experience managing service providers to agreed SLAs.

Responsibilities

• Manage end-to-end IT services, ensuring efficiency across multiple vendors.
• Lead on ITIL-based processes and continuous service improvement.

Skills

IT Service Management

ITIL Framework

Supplier Governance

Stakeholder Management

Incident Management

Data Protection Compliance

Cybersecurity Awareness

Tools

ServiceNow

Job description

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Information Technology Service Delivery Manager, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

IT Service Delivery Manager - Contract Role - Energy Industry - Inside IR35

An exciting opportunity exists for an an IT Service Manager at a leading energy company. As the IT Service Manager, you’ll be responsible for managing end-to-end IT services, ensuring they are integrated and operating efficiently across multiple vendors. You'll lead on ITIL-based processes, supplier governance, and continuous service improvement to support business and industry needs.

Location: London - Hybrid - Must be onsite twice a week

Duration: 6 months

Daily rate: Competitive INSIDE IR35

What You’ll Do

• Make sure IT services meet agreed performance levels
• Manage relationships with suppliers and internal teams
• Lead on handling major incidents and support out-of-hours if needed
• Look for ways to improve how we deliver IT services
• Ensure we follow data protection and internal rules
• Keep track of risks and help plan for outages or emergencies
• Keep everyone updated on how services are performing
• Strong background in IT Service Management within multi-vendor environments
• Proven experience managing service providers to agreed SLAs
• Solid understanding of ITIL framework and processes
• Strong leadership, communication, and stakeholder management skills
• Experience with ITSM tools (e.g. ServiceNow)
• Ability to manage competing priorities and deliver results under pressure
• Familiarity with the UK energy market or Ofgem regulations
• Awareness of cybersecurity and risk management in IT services

If this sounds like an opportunity you are interested in, apply now for immediate review!