Information Technology Program Manager

Allen Lane Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Allen Lane Limited is supporting a Not-for-profit in the cultural sector on a major transformation programme. The work spans implementing Salesforce as the core CRM and designing a central data repository.

The Programme Manager will lead these connected initiatives, coordinating scope, dependencies and benefits, and partnering with SMT, technology and data teams, and external suppliers to deliver the programme by February 2027.

Qualifications

• Proven programme management experience across complex multi-stakeholder projects.
• Experience delivering CRM programmes, preferably Salesforce.
• Experience delivering data repository projects and data governance basics.
• Not-for-profit sector experience preferred.

Responsibilities

• Provide coordinated leadership across both CRM and data projects.
• Maintain single view of scope, dependencies, resources, risks, decisions, and benefits.
• Collaborate with SMT, user departments, technology and data teams, and suppliers.
• Manage transition and embed sustainable ways of working.

Skills

Programme management

CRM programmes

Data repositories

Not-for-profit

Job description

Our client, a Not-for-profit in the cultural sector, is delivering two connected strategic initiatives: the implementation of Salesforce as its core CRM platform and the design and delivery of a central repository for organisational data. Together, these projects will improve customer and partner experiences, streamline operations, strengthen grant-making, raise data quality and enable trusted reporting and insight. We are currently three quarters through the CRM project’s lifecycle with a target launch date of end February 2027.

The Programme Manager will provide coordinated leadership across both projects, maintaining a single view of scope, dependencies, resources, risks, decisions, benefits and organisational impact. The role will work with the Senior Management Team (SMT), subject matter experts from the user departments, the technology and data teams and external suppliers to deliver agreed outcomes, manage transition and embed sustainable ways of working.

This is an opportunity to lead a high-profile transformation programme that will establish the technology and data foundations for better services, stronger decision-making and sustainable organisational growth.

• Experience of Programme Management
• Experience of CRM Programmes (ideally Salesforce)
• Experience of Data repository Programmes
• Ideally, Not-for-Profit experience.