Information Technology Operations Manager

Peaple Talent; Cardiff; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading professional service company in central Cardiff is seeking an experienced Information Technology Operations Manager. This critical role involves overseeing IT strategy implementation, managing a team, and ensuring high standards of IT service delivery and infrastructure security. The ideal candidate will have a strong background in IT management, excellent leadership skills, and a Bachelor's degree in a related field.

Benefits

Minimum of 25 days holiday plus bank holidays

Two CSR days

Birthday day off

Death in service benefit (twice annual salary)

Auto-enrolment pension scheme

Employee Assistance Programme

Local business discounts

Professional fees paid as required

Qualifications

• Proven senior IT management experience, preferably in legal or professional services.
• Strong knowledge of IT service management and infrastructure.
• Experience in implementing IT strategies and leading large projects.

Responsibilities

• Oversee execution of the IT strategy aligned with company goals.
• Manage and mentor IT staff, fostering a high-performance environment.
• Ensure efficient operation of the service desk supporting multiple offices.

Skills

Leadership

Problem Solving

Communication

Decision Making

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

Information Technology Operations Manager

This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Peaple Talent

Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security.

Role and Responsibilities

1. Strategy Implementation: Oversee the execution of the IT strategy aligned with company goals, ensuring timely delivery of IT projects.
2. Team Leadership: Manage and mentor IT staff, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment.
3. Service Desk Management: Ensure efficient operation of the service desk, supporting staff across multiple offices.
4. Service Delivery: Ensure IT services meet business needs and SLAs, implementing best practices for continuous improvement.
5. Infrastructure and Operations: Lead infrastructure initiatives to ensure system robustness and compliance, managing operational risks.
6. Stakeholder Engagement: Collaborate with senior management to understand IT needs and communicate initiatives effectively.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven senior IT management experience, preferably within legal or professional services sectors.
• Strong knowledge of IT service management, infrastructure, and operations.
• Experience in implementing IT strategies and leading large projects.
• Excellent leadership, team development, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Effective communication skills across organizational levels.

Additional benefits include:

• Minimum of 25 days holiday plus bank holidays
• Two CSR days
• Birthday day off
• Death in service benefit (twice annual salary)
• Auto-enrolment pension scheme
• Employee Assistance Programme
• Local business discounts
• Professional fees paid as required

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industry

Professional Services

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