Information Technology Manager (Ref: 198137)

Forsyth Barnes; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Forsyth Barnes is assisting a growing multi-site retail business in London with the recruitment of a Head of IT. The role combines strategic leadership with hands-on management of a small IT team to ensure technology supports stores, head office, and warehouse operations.

Reporting to the IT Director, you will drive operational excellence, manage suppliers, and push improvements across ERP, security, and service delivery. This role offers significant ownership and a fast-paced, agile environment.

Qualifications

• Experience leading IT teams in multi-site environments.
• Proven track record delivering IT operations improvements.
• Strong knowledge of ERP platforms (Dynamics 365 / NAV).

Responsibilities

• Lead and develop the internal IT team.
• Oversee day-to-day IT operations and service delivery.
• Manage infrastructure, business systems and suppliers.
• Support and optimise ERP environments.
• Ensure security, reliability and scalability of critical systems.
• Drive continuous improvement in technology and processes.
• Collaborate with stakeholders to deliver tech enhancements.
• Support IT roadmap delivery and future initiatives.

Skills

IT leadership

Retail IT experience

ERP (Dynamics 365 / NAV)

Microsoft 365 administration

Cyber security

Vendor management

IT operations

Stakeholder management

Tools

Microsoft Dynamics 365 Business Central

Dynamics NAV

Job description

Working Pattern - Hybrid 4 days per week on site

We are recruiting a Head of IT on behalf of a growing multi-site retail business undergoing significant technology transformation.

This is an opportunity to take ownership of the day-to-day IT function, leading a small team whilst ensuring technology continues to support stores, head office, warehouse operations and business-critical systems.

Reporting directly to the IT Director, you will play a key role in driving operational excellence, developing internal capability, managing suppliers and identifying opportunities to improve systems, processes and service delivery across the business.

This role would suit an experienced IT Manager looking for broader ownership, or an existing Head of IT who thrives in a fast-paced, agile environment.

Key Responsibilities

• Lead and develop the internal IT team.
• Oversee day-to-day IT operations and service delivery.
• Manage infrastructure, business systems and technology suppliers.
• Support and optimise the organisation's ERP environment.
• Ensure business-critical systems remain secure, reliable and scalable.
• Drive continuous improvement across technology, processes and ways of working.
• Partner with stakeholders across the business to identify and deliver technology enhancements.
• Support the delivery of the wider IT roadmap and future technology initiatives.

Requirements

• Previous experience in a Head of IT, IT Manager, IT Operations Manager or similar leadership position.
• Experience within a retail, hospitality, leisure, distribution or other multi-site environment.
• Knowledge of Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms.
• Experience leading and developing small technology teams.
• Strong supplier and stakeholder management skills.
• Broad understanding of IT operations, infrastructure and service delivery.
• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Microsoft 365 administration and optimisation.
• Cyber security and business continuity.
• Process improvement, automation and technology transformation initiatives.

What's on Offer?

• Genuine ownership of the IT function.
• Opportunity to influence technology strategy and business systems.
• High level of autonomy and visibility within the business.
• Long-term career progression opportunities.
• Competitive salary and benefits package.