Information Technology Manager

TXP; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Birthday leave

4% matched pension

Life assurance (3x)

Private medical insurance

Employee Assistance Programme

Octopus EV Scheme

Cycle to work

Social value days

Job summary

TXP is seeking an IT Manager to lead the internal technology function across four offices in the UK. You will own the overall service, security, governance and direction, working with a Senior Technical Engineer who handles hands-on delivery.

You will manage an internal IT team, ensure reliability and cost effectiveness of TXP's Azure and Microsoft 365 estate (about 200 laptops and 400 user accounts) in a hybrid, partly BYOD environment.

Qualifications

• Proven experience managing an internal IT function, ideally within a technology consultancy or professional services environment.

Responsibilities

• Own the day-to-day running of TXP's internal IT function, providing clear direction and holding the team accountable for service levels.
• Lead, coach and develop the internal IT team, including the Senior Technical Engineer, building technical depth and resilience within the function.
• Set clear objectives and provide regular feedback, balancing individual development with the needs of the wider business.
• Build a culture of ownership, curiosity and continuous improvement within the internal IT team.
• Maintain service levels for incident response, request fulfilment and problem management, with clear tracking of performance against agreed targets.

Skills

Vendor management

Leadership

Budget management

IT governance

AI adoption

Cyber security awareness

Tools

Microsoft Azure

Microsoft 365

ITIL

ISO 27001

Cyber Essentials

ISO 9001

Job description

We are seeking an IT Manager to lead TXP's internal technology function. This role carries genuine technical awareness but does not require you to be the primary hands-on engineer; you will work closely with a Senior Technical Engineer who carries deep hands-on delivery, while you own the overall service, security, governance and direction of TXP's internal IT.

Leading a small internal IT team, you will be accountable for the reliability, security and cost-effectiveness of TXP's Azure and Microsoft 365 estate, covering approximately 200 corporate laptops and 400 user accounts across a hybrid, part BYOD population, spread across four main office locations. You will set direction, hold your team and vendors to account, and ensure TXP's own use of technology reflects the standards we deliver for clients.

Key Responsibilities:

• Own the day-to-day running of TXP's internal IT function, providing clear direction and holding the team accountable for service levels.
• Lead, coach and develop the internal IT team, including the Senior Technical Engineer, building technical depth and resilience within the function.
• Set clear objectives and provide regular feedback, balancing individual development with the needs of the wider business.
• Build a culture of ownership, curiosity and continuous improvement within the internal IT team.
• Maintain service levels for incident response, request fulfilment and problem management, with clear tracking of performance against agreed targets.

Requirements:

• Proven experience managing an internal IT function, ideally within a technology consultancy or professional services environment.
• Strong working knowledge of Microsoft Azure and Microsoft 365, sufficient to direct and challenge technical decisions without needing to perform hands-on delivery.
• Experience managing a small technical team, with the credibility to lead technically capable people without being the most hands-on person in the room.
• Genuine enthusiasm for AI tools and emerging Microsoft technologies, with a track record of driving adoption of new tools into a live environment.
• Strong vendor management and commercial skills, with experience owning budgets and negotiating contracts.
• Working knowledge of ITIL service management practice, with experience owning incident, problem, change and request processes in a live environment.
• Experience operating within an ISO 9001 quality management system and an ISO 27001 information security management system, including maintaining supporting documentation and evidence.
• Direct experience of being audited against ISO 9001 and/or ISO 27001, and of maintaining Cyber Essentials or Cyber Essentials Plus certification, with the ability to manage findings and actions through to closure.
• Strong, current IT security knowledge, with the ability to translate certification and audit requirements into practical day-to-day controls.
• 25 days annual leave (plus bank holidays)
• An additional day of paid leave for your birthday (or Christmas eve)
• 4% Matched employer contributed pension (salary sacrifice)
• Life assurance (3x)
• Private medical insurance through our partner Aviva.
• Access to an Employee Assistance Programme & other Health Benefits through our partner Medicash
• Octopus EV Scheme (salary sacrifice)
• Cycle to work scheme
• 2 x social value days per year to give back to local communities.

Grow with us:

Work on exciting new projects

If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging.

We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities.

Be part of the TXP growth journey

We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that.