Field IT Support Engineer

Greenpoint Computer Services Ltd; Farnborough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Greenpoint Computer Services Ltd is seeking a proactive Field IT Support Engineer to deliver hands-on technical support across multiple customer sites in the Farnborough area. You will work on end-user computing, servers, networks and Microsoft 365, combining on-site problem solving with strong customer communication.

You will build trusted relationships with customers, raise and manage tickets, perform proactive maintenance to improve reliability and security, and drive improvements across

Qualifications

• On-site IT support across multiple customer sites.
• Experience installing, administering and supporting workstations from Lenovo/Dell/HP.
• Experience administering Microsoft 365 user accounts and licences.
• Full, clean driving licence and willingness to drive company vehicles.
• DBS certificate or willingness to undergo a DBS check.

Responsibilities

• Deliver planned and reactive field-based IT support across multiple customer sites.
• Build and maintain strong customer relationships through clear communication and dependable service.
• Carry out proactive maintenance to improve reliability, performance and security.
• Identify and implement practical improvements across customer networks and infrastructure.
• Raise, manage and update support tickets through to resolution.
• Administer user accounts and Microsoft 365 licences; manage end-user devices.

Skills

Customer-facing communication

On-site troubleshooting

Microsoft 365 administration

Network infrastructure

End-user computing

Tools

HPE servers

Lenovo workstations

Dell workstations

HP workstations

Routers & Firewalls

Job description

Hands-on technical support | Customer sites | Infrastructure and Microsoft 365

Are you a confident, customer-focused IT engineer who enjoys solving problems on site?

Greenpoint Computer Services is a highly regarded, forward-thinking IT Managed Services Provider. We specialise in Microsoft technologies, delivering exceptional support to a wide range of clients and we are looking for a proactive Field IT Support Engineer to deliver high-quality technical support across multiple customer locations.

You will combine hands-on work across end-user computing, servers, networks and Microsoft 365. Driving proactive maintenance, service improvement and strong customer relationship management.

About You

• You are positive, confident and professional in customer-facing situations.
• You are organised and comfortable managing work across multiple customer sites.
• You take a proactive approach to maintenance and identifying opportunities for improvement.
• You are committed to building trusted, effective working relationships with customers.

What You’ll Do

• Deliver planned and reactive field-based IT support across multiple customer sites.
• Build and maintain strong customer relationships through clear communication and dependable service.
• Carry out proactive maintenance to improve the reliability, performance and security of customer environments.
• Identify and implement practical improvements across customer networks and infrastructure.
• Raise, manage and update support tickets, taking ownership through to resolution.
• Administer user accounts, Microsoft 365 licences and end-user devices.

What You’ll Bring

• Experience installing, administering and supporting workstations and laptops from manufacturers such as Lenovo, Dell and HP.
• Experience installing, administering and supporting HPE servers.
• Experience supporting network infrastructure, including routers, firewalls, switches, wireless access points, UPS devices and NAS appliances.
• Experience administering Microsoft 365 user accounts and licences.
• A full, clean driving licence and willingness to drive company vehicles, including vans and cars of various sizes.
• A current standard or enhanced DBS certificate, or willingness to undergo a DBS check.

It Would Be an Advantage If You Have

• Experience installing, administering or supporting technologies from Lenovo, Dell, HPE, Cisco, WatchGuard or Ubiquiti.
• Experience using remote monitoring and management tools and ticketing systems.
• Practical structured cabling and site installation experience, including patch termination, cable runs, fibre termination, cable testing, fittings, wall mounts and television installations.
• Existing security clearance.

Apply

If you enjoy varied, hands-on technical work and take pride in delivering a professional service to customers, we would like to hear from you.