Information Systems Manager: Telephony & Mobile Devices

The Methodist Church in Britain; Sheffield; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Support for staff with caring duties

Guaranteed interview for disabled/app.

Job summary

Sheffield City Council is seeking an Information Systems Team Manager to lead the Mobile Device Service, Storm telephony platform and related digital services in a busy city environment.

You will oversee development, performance, supplier management and programme work, ensuring security, accessibility and governance standards are met while driving service improvements across customer journeys and processes.

Qualifications

• Experience managing teams responsible for complex digital systems.
• Experience managing stakeholders, suppliers and cross-functional teams.

Responsibilities

• Manage the specialist team that supports, develops and improves the Mobile Device Service, Storm telephony platform and associated digital services
• Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements
• Plan, prioritise and allocate resources across support, development, transformation and continuous improvement
• Work with other team managers and the Service Delivery Manager on priorities, dependencies and shared resources
• Build team capability through performance management, coaching, workforce planning and knowledge sharing
• Act as the key link between stakeholders, suppliers and technical teams, turning requirements into deliverable solutions
• Provide oversight and assurance of development against security, accessibility, data protection, governance and architecture standards
• Drive improvements to digital services, customer journeys and business processes through technology, automation and integration
• Monitor service performance and customer feedback to find improvements and operational efficiencies
• Lead programme work including workforce management development, channel shift, call reduction, telephony modernisation and customer service enhancements

Skills

Leadership

Stakeholder mgmt

Telephony

Mobile device mgmt

Project planning

Info security

Job description

Sheffield City Council is seeking an Information Systems Team Manager to lead the Mobile Device Service, Storm telephony platform and related digital services in a busy city environment.

You will oversee development, performance, supplier management and programme work, ensuring security, accessibility and governance standards are met while driving service improvements across customer journeys and processes.