Information Compliance Officer

Civic Recruitment Limited; Wales; On-site; GBP 26,000 - 34,000; Full time

Job summary

Civic Recruitment Limited is seeking an Information Compliance Officer to support data protection, FOI & EIR obligations across the organisation and Powys Schools.

You will respond to information requests, prepare disclosures, and apply exemptions while guiding staff on information governance and breach handling, with strict timelines and robust reporting.

Qualifications

• Minimum 5 GCSEs (A-C) including Maths and/or English.
• Information Legislation Awareness Training.
• BCS qualifications in Data Protection or FOI, or willingness to obtain them.

Responsibilities

• Respond to FOI, Data Protection and EIR obligations.
• Prepare responses and disclosures to information requests, applying exemptions as allowed by law.
• Gather information to develop responses within strict statutory timelines.
• Provide specialised advice and guidance to staff, Schools and the public on data protection and information requests.
• Advise on breaches of personal data and ensure ICO reporting is carried out.
• Maintain and extract data from recording systems and report information governance measurements.
• Manage communication with internal and external customers, escalating when appropriate.

Skills

Customer service experience

Public communication

Information governance

FOI/EIR knowledge

Data protection knowledge

Education

GCSEs including Maths/English

BCS Qualifications in Data Protection/FOI

Information Legislation Awareness Training

Tools

Records management systems

CRM systems

Job description

• We are seeking an Information Compliance Officer to respond to our obligations under Data Protection, Freedom of Information (FOI), and Environmental Information Regulations (EIR). You will support the corporate agenda in implementing and monitoring robust information governance across the organisation and Powys Schools.
  

Responsibilities

• Respond to the our obligations under FOI, Data Protection, and Environmental Information Regulations.
  
• Prepare responses and disclosures to information requests, applying the appropriate exemptions as allowed by specific legislation.
  
• Task and monitor the gathering of relevant information to develop responses within strict statutory timelines.
  
• Provide specialised advice and guidance to staff, Schools, and the public on data protection and information requests.
  
• Advise and respond to breaches of personal data, ensuring investigations and ICO reporting are carried out in line with legislation.
  
• Accurately maintain and extract data from recording systems, undertaking reporting of information governance measurements.
  
• Manage communication with all internal and external customers, defusing difficult situations and escalating when appropriate.
  

Experience

• Experience handling complex contact queries from customers and internal clients.
  
• Experience communicating with the public via differing methods and channels.
  
• Good knowledge of Information legislation (FOI Act 2000, EIR 2004, Data Protection legislation) and information governance practices.
  
• Experience of information regime practices and procedures, particularly within local government.
  

Qualifications

• Minimum of 5 GCSEs, grades A-C (or equivalent), including Maths and/or English.
  
• Information Legislation Awareness Training.
  
• BCS Qualifications in Data Protection / Freedom of Information (or a willingness to obtain them).
  

Additional Information

• Working hours: 37 hours per week.
  
• Standard DBS Check required.
  
• Working pattern: Normally in county hall once a month but may need to be more often to provide support and training
  
• This role is based in Powys.
  
• We work on a biweekly payment schedule.