Information Services Development Worker

Inspire: Culture, Learning & Libraries; Nottingham; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Inspire: Culture, Learning & Libraries is recruiting two Information Services Development Workers to deliver information services and support for those in financial crisis across Nottinghamshire. The roles involve developing resources, training staff, and working with local partners to expand access and resilience.

The positions require a degree in librarianship or related fields, strong communication skills, and willingness to travel across libraries and community venues.

Qualifications

• Degree in librarianship/information science/community development.
• Knowledge of identifying, engaging with and developing audience groups.
• Experience planning and delivering projects, events and activities.
• Excellent communication and organisational skills.

Responsibilities

• Plan and deliver information and advice days across the library network.
• Support and train library staff to offer a 'front door' to services for those in financial crisis.
• Assist clients to access online forms and ICT support where required.
• Engage with communities and stakeholders to provide regular information and advice drop-ins.

Skills

Customer service

Project planning

Event delivery

Community engagement

Teamwork

Flexible working

Driving licence

Education

Degree in librarianship/information science/community development

Job description

Term: Contracted for 2 years from start date

Interview Date:23rd October 2026

Closing Date:7th October 2026

We are looking for 2 enthusiastic and self-motivated individuals to develop and deliver a range of information services and initiatives to increase financial security and community resilience, including supporting those in financial crisis to access specialist advice and support.

As part of a newly-funded programme, you will engage with local communities, partners and stakeholders to identify and develop new audiences and opportunities to ensure the library is developed as a local information hub at the heart the community. You will plan and deliver information and advice days across libraries, support and train library staff to signpost to relevant services, and work with internal and external partners including Inspire Learning and Nottinghamshire County Council’s Communities’ team.You will develop, collect and map information resources to support community resilience and reduce barriers to accessing information and support.

You will have a qualification in librarianship/information science/community development and knowledge of identifying, engaging with and developing audience groups. You will have experience of planning and delivering projects, events and activities within relevant sectors, and working in partnership to deliver services. You must be happy to work under your own initiative, with flexibility, and have excellent communication and organisational skills.

Working 37 hours per week, which may include occasional evening and weekend working, the postholders will have a library base (decided by mutual agreement), with home working supported. The post involves countywide travel to libraries and community venues across Nottinghamshire.

Inspire is committed to applying its Equality Policy at all stages ofrecruitmentandselection. The selection process will be carried out without regard to disability, gender, gender reassignment, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy and maternity or trade union membership.

Interviews will take place on Friday 23 rd October at Inspire HQ, Glaisdale Parkway, Nottingham NG8 4GP

For an informal discussion about the role, please contact Ann Penn ([e-mail]/0115 8042759) or Joanne Burman ([e-mail]/0115 8044319).

Job Description

Job Title: Information Services Development Worker

Hay Band A

Job Purpose

To develop and deliver a range of information services and initiatives, including provision of supported services for those in financial crisis to access specialist advice and support

To develop and deliver a range of information services and initiatives to increase financial security and community resilience.

To engage with each local community, partners, stakeholders to identify and develop new audiences and opportunities to ensure the library is developed as a local information hub at the heart the community.

Key Responsibilities

• Plan and deliver information and advice days and surgeries across the library network
• Support and train local library staff to offer a ‘front door’ to relevant services to those in financial crisis
• Support and train local library staff to support clients to access relevant online forms, including form filling and ICT support where required.
• To engage with designated communities and other stakeholders, coordinating local activities as needed to provide information and advice drop ins on a regular basis.
• Develop and collect information resources to support community resilience
• Physically and digitally map local information, support and advice services,
• Work with the Nottinghamshire County Council Communities’ team to enable joined up service development and delivery
• Support the delivery of resilience related adult learning courses and programmes
• Reduce barriers to accessing information, support and online services
• To actively promote financial resilience and information services available.
• To work flexibly in location and time to meet service needs.
• The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice.
• The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.
• The post holder will assume the role of Appointed Person and/or First Aider as required

Education and Knowledge Required for the role

• Degree qualification in librarianship/information science/ community development.
• Knowledge of national and local priorities for cultural, learning and library sectors.
• Knowledge of identifying, engaging with and developing audience groups.

Skills and Experience

• Experience of working with the public in customer facing roles.
• Experience of planning and delivering projects, events and activities within relevant sectors.
• Excellent organisational skills, delivering projects to time, budget and quality standards.
• Experience of working collaboratively and in partnership to deliver services.
• Experience of working within an advice/ community/information / library service context.
• Experience of working in a team.
• Experience of organising own work.
• Ability to work flexibly including evenings and weekends.
• Willingness to travel to venues and possession of full clean driving licence and use of a vehicle.

Role Dimensions

• To engage with the community specifically targeting hard to reach groups and stakeholders
• To develop services to meet the needs of those who are experiencing or at risk of financial crisis
• To work with front-line library and learning staff, ASK team and Notts CC communities’ team and local community and voluntary support organisations.
• To identify opportunities to provide information and access to advice services customised to the needs of local communities.
• Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate
• Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
• Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Deliver the service offer (Competency Level 4)

• Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them
• Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided