Information Assistant

Wrexham County Borough Council; Wrexham; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave (up to 32 days)

Family-friendly policies

Health & wellbeing resources

Job summary

Wrexham County Borough Council invites applications for a part-time role within the Wrexham Family Information Service. The post focuses on updating the Dewis service directory for adult services and aiding services to publish their information on the directory.

You will also assist professionals with queries about local services and help clients navigating Dewis. A Welsh essential post, with scope to receive Welsh language support; applicants are encouraged to use Welsh where possible, though

Qualifications

• Good research and information-gathering abilities.
• Strong organisation and time-management.
• Clear written and spoken communication in English and Welsh may be required.

Responsibilities

• Assist with updating the Dewis service directory for adult services.
• Support services to add their information to the directory.
• Answer professionals' queries about available services in Wrexham.
• Assist with enquiries about the Welsh Childcare Offer via the national helpline.

Skills

Research skills

Organisational skills

Communication skills

ICT skills

Job description

30 hours per week

Temporary until 31/03/2027

Wrexham Family Information Service are seeing a positive, enthusiastic, high organised and flexible individual to join our team. The role will focus on supporting the updating of the Dewis service directory for adult services, as well as supporting services to add their information onto the service directory.

This role will also involve supporting professionals with queries about services that are available in Wrexham and helping them to navigate Dewis.

This role will also form part of the team that will be answering enquiries about the Childcare Offer for Wales through the National Childcare Offer helpline.

The successful candidate will have excellent research skills, organisational skills, communication skills and ICT skills. The role will have a significant contribution to provision of information and advice for adults in need of support.

This Welsh essential post requires good conversational Welsh. If you have not used your Welsh in a while, further support can be given including access to accredited Welsh language courses. Applicants are encouraged to apply in Welsh however this is not essential as spoken Welsh is the key skill required in this particular role.

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance

Our Council Plan (2023–28) sets out our priorities for this period and we deliver these by following the Nolan Values of public life (selflessness, integrity, objectivity, accountability, openness, honesty and leadership) as well as our own Corporate Values:

Contract Type

Permanent