Information Assistant

Bannau Brycheiniog National Park; Libanus; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bannau Brycheiniog National Park is seeking an Information Assistant to provide an in-depth information service at the National Park Visitor Centre. You will promote the National Park, its purposes, and support high standards of customer care.

The role requires knowledge of the Park, map interpretation, cash handling and strong communication with visitors and partners. Weekend commitments and Welsh language basics are essential.

Qualifications

• Good geographical knowledge of the National Park and visitor attractions.
• Ability to use and interpret maps.
• Effective communication with visitors, colleagues and partner organisations.
• Welcoming, accurate information service.
• Cash handling and routine financial procedures.
• Able to work weekends and bank holidays as required.
• Welsh language Level 1.

Responsibilities

• Provide an in-depth information service to visitors about the National Park and surrounding area.
• Share knowledge of the National Park's special qualities and the Authority's work.
• Organise and store resource material for the service.
• Open/close the centre, ensure security and safe use of centre equipment and stock.
• Maintain cleanliness and presentation of public and staff areas.
• Maintain stock displays and pricing and keep retail areas tidy.

Skills

Geography knowledge

Map interpretation

Customer communication

Cash handling

Teamwork

Welsh language Level 1

Education

Welsh language Level 1

Job description

Information Assistant

Location: National Park Visitor Centre, Libanus

Salary: Grade 3 £26,427 - £27,274 Pro Rata

Hours: 850 hours per annum, approx. 10 days per month. The role available is for every Thursday & Friday, and one weekend in three.

Weekend Requirement: One weekend in three, working both Saturday and Sunday; Bank Holiday working may also be required

Closing Date: 4th November 2026

Interview Date: 10th November 2026

Job Purpose

To provide a comprehensive information service at the Authority's flagship National Park Visitor Centre, promoting the National Park, its purposes, special qualities and the work of the National Park Authority, while delivering a high standard of customer care.

Main Duties

• To provide an in-depth information service to visitors on the National Park and surrounding area, maintaining a high level of customer care.
• To provide information on the special qualities of the National Park and on the work of the National Park Authority.
• To be responsible, with colleagues, for the compilation, organisation and storage of resource material relating to the service.
• To be responsible for the opening and closing, general security and safe use of the centre, its equipment and stock.
• To ensure the cleanliness and presentation of all public and staff areas of the centre.
• To maintain stock displays and pricing and ensure the general tidiness of retail areas.
• To assist with administration and record keeping at the centre, including maintaining appropriate financial records and processing takings.
• To share responsibility for covering absent colleagues and working at other centres as directed.
• To contribute to the continued development of the centre and centre-based information and publications.
• To undertake any other duty appropriate to the grade and nature of the post, as required by the Head of Commercial Operations or Chief Executive.

Person Specification

Essential Criteria

• Good geographical knowledge of the National Park, together with knowledge of places of special interest and visitor attractions.
• Ability to use and interpret maps.
• Ability to communicate effectively with visitors, colleagues and partner organisations, in person, by telephone and by email.
• Commitment to providing a welcoming, accurate and inclusive information service.
• Ability to take responsibility for cash handling and routine financial procedures.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• Basic numeracy and sufficient digital skills to use standard workplace systems.
• Able to work one weekend in three, including both Saturday and Sunday, and bank holidays where required.
• Willingness to undertake relevant training.
• Welsh Language Level 1.

Desirable Criteria

• Experience of working in a visitor information, tourism, retail or customer service environment.
• Experience of walking in the mountains and countryside of the National Park.
• Experience of using a till or electronic point-of-sale system.
• Welsh language skills above Level 2