Holiday Cottage Cleaner

National Trust for Places of Historic Interest or Natural Beauty; Stackpole; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Substantial pension up to 10% of basic

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + hol.

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is hiring a Holiday Cottage Cleaner for Stackpole-based cottages in Pembrokeshire. The role runs five hours per week with shifts Mon–Sat, 10:00–16:00.

You’ll prepare cottages after guests depart, ensuring cleanliness and presentation to a high standard. Training and PPE are provided, and a Welsh-language culture is supported.

Qualifications

• Customer service mindset and ability to engage with guests.
• Team player but able to work on own initiative.
• Well-organised, adaptable and able to manage changing tasks.
• Willing to learn new skills and processes.

Responsibilities

• Clean and prepare cottages to a high standard on changeover days.
• Monitor condition of cottages and report repairs or missing items.
• Replace broken items from store supplies when needed.
• Carry out compliance checks to ensure guest safety and cleanliness.
• Use PPE as provided and follow safety guidelines.

Skills

Service orientation

Team player

Organised

Willing to learn

Job description

We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages in the Stackpole area, with the possibility of covering in other areas of Pembrokeshire. Internally, you will be known as a 'Holidays Operation Assistant'.

Salary: £12.75 per hour

Contract Duration: Permanent

Working Pattern: You'll work 5 hours per week. Shifts could fall any day from Monday to Saturday, between the hours of 10:00am and 16:00pm

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

What you'll be doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies. During each changeover, you will also carry out compliance checks, to ensure the safety of guests and other colleagues.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Stackpole Centre, Old Home Farm Yard, Stackpole SA71 5DQ

Documents

• Cynorthwyydd Gweithrediadau Gwyliau - Lefel Gyrfa A1.pdf
• Holidays Operation Assistant - A1.pdf
• IRC180424 - Glanhawr Bythynnod Gwyliau.docx

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 18 October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.