Information Assistant

Bannau Brycheiniog National Park; Brecon; On-site; GBP 26,000 - 27,000; Part time

Job summary

Bannau Brycheiniog National Park Information Assistant is based at the National Park Visitor Centre, Libanus. The role delivers high‑quality information and customer care, promotes the Park and supports retail operations.

The post requires a good geographical knowledge of the Park, strong map interpretation, cash handling, and Welsh language skills at Level 1. Working Thursdays, Fridays and one weekend in three is required.

Qualifications

• Good geographical knowledge of the National Park and visitor attractions.
• Ability to interpret maps and provide accurate information to visitors.
• Effective communication with visitors, colleagues and partners in person, by phone and by email.
• Commitment to welcoming, accurate and inclusive information services.
• Ability to handle cash and follow routine financial procedures.
• Ability to work independently and as part of a team, with basic numeracy and digital skills.
• Welsh Language Level 1 is required.

Responsibilities

• Provide in-depth information to visitors about the National Park and its surrounding area.
• Explain the Park's special qualities and work of the Authority.
• Maintain and organize resource material for the information service.
• Open/close the centre, ensure security and safe use of equipment and stock.
• Keep public and staff areas clean and well-presented.
• Maintain stock displays and pricing; keep retail areas tidy.
• Support administration and record keeping, including financial records.
• Cover absences and work at other centres as required.
• Contribute to development of the centre's information and publications.
• Undertake other duties as directed by management.

Skills

Geographical knowledge

Maps

Communication

Cash handling

Numeracy

Digital skills

Welsh language

Tools

Till/POS

Job description

Information Assistant

Location: National Park Visitor Centre, Libanus

Salary: Grade 3 £26,427 - £27,274 Pro Rata

Hours: 850 hours per annum, approx. 10 days per month. The role available is for every Thursday & Friday, and one weekend in three.

Weekend Requirement: One weekend in three, working both Saturday and Sunday; Bank Holiday working may also be required

Closing Date: 4th November 2026

Interview Date: 10th November 2026

Job Purpose:

To provide a comprehensive information service at the Authority’s flagship National Park Visitor Centre, promoting the National Park, its purposes, special qualities and the work of the National Park Authority, while delivering a high standard of customer care.

Main Duties

• To provide an in-depth information service to visitors on the National Park and surrounding area, maintaining a high level of customer care.
• To provide information on the special qualities of the National Park and on the work of the National Park Authority.
• To be responsible, with colleagues, for the compilation, organisation and storage of resource material relating to the service.
• To be responsible for the opening and closing, general security and safe use of the centre, its equipment and stock.
• To ensure the cleanliness and presentation of all public and staff areas of the centre.
• To maintain stock displays and pricing and ensure the general tidiness of retail areas.
• To assist with administration and record keeping at the centre, including maintaining appropriate financial records and processing takings.
• To share responsibility for covering absent colleagues and working at other centres as directed.
• To contribute to the continued development of the centre and centre-based information and publications.
• To undertake any other duty appropriate to the grade and nature of the post, as required by the Head of Commercial Operations or Chief Executive.

Person Specification

Essential Criteria

• Good geographical knowledge of the National Park, together with knowledge of places of special interest and visitor attractions.
• Ability to use and interpret maps.
• Ability to communicate effectively with visitors, colleagues and partner organisations, in person, by telephone and by email.
• Commitment to providing a welcoming, accurate and inclusive information service.
• Ability to take responsibility for cash handling and routine financial procedures.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• Basic numeracy and sufficient digital skills to use standard workplace systems.
• Able to work one weekend in three, including both Saturday and Sunday, and bank holidays where required.
• Willingness to undertake relevant training.
• Welsh Language Level 1.

Desirable Criteria

• Experience of working in a visitor information, tourism, retail or customer service environment.
• Experience of walking in the mountains and countryside of the National Park.
• Experience of using a till or electronic point-of-sale system.
• Welsh language skills above Level 2