Information and Advice Coordinator (Energy)

Action Together; Bolton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employer pension contribution up to 7%

Real Living Wage Employer

Blue Light Card discounts

Bupa Employee Assistance Programme

UK Healthcare Programme

Age UK Discounts Portal

Tickets for Good

Job summary

Action Together is seeking an Information and Advice Energy Coordinator to support older people in Bolton with energy advice, grants access and welfare benefits. The role focuses on practical help to keep households warm, manage costs and stay financially secure.

Working with families and energy partners, you will build trusted relationships, deliver casework and empower residents to make informed energy choices.

Qualifications

• Experience in energy advice or welfare benefits is desirable.
• Excellent communication, advocacy and casework skills.
• Commitment to supporting older people and community partners.

Responsibilities

• Provide practical energy advice to older people to help them stay warm and financially secure.
• Assist clients in accessing energy-related grants, welfare benefits and other support.
• Build trusted relationships with individuals, families and partner organisations.
• Empower clients to make informed decisions about energy use and household finances.
• Contribute to reducing financial hardship and improving wellbeing within the community.

Skills

Empathy & active listening

Community engagement

Job description

The Information and Advice Energy Coordinator plays a vital role in helping older people across Bolton stay warm, financially secure and independent in their own homes.

The post holder will provide practical energy advice and support to older people experiencing challenges relating to fuel poverty, rising energy costs and household affordability. This includes helping individuals access energy-related grants, financial assistance, welfare benefits and other support that can improve their wellbeing and quality of life.

Working closely with individuals, families, community partners and energy support providers, the Information and Advice Energy Coordinator will build trusted relationships, identify practical solutions and empower people to make informed decisions about their energy use and household finances.

Through effective casework, community engagement and partnership working, the Information & Advice Energy Coordinator will help reduce financial hardship, improve wellbeing and ensure older people can remain safe, warm and connected within their communities.

Key information

• Locations: Bolton
• Role Type: Fixed term
• Working Hours: Full-Time

Interview date: Tuesday 13 or Thursday 15 October 2026

• 13 October 2026, 1:00pm to 2:30pm
• 15 October 2026, 10:00am to 11:30am
• 15 October 2026, 11:30am to 1:00pm

The vacancy will remain open until 31 October 2026. However, if the post has not been filled through the initial interview process, further interviews will commence from 5 November 2026.

More about this role

• Closing Date: Saturday 31st October 2026 at 12:00pm
• Closing Time: 23:59
• Employee Benefits: Employer pension contribution of up to 7%Accredited Real Living Wage EmployerAccess to Blue Light Card discountsBupa Employee Assistance Programme for wellbeing and supportUK Healthcare ProgrammeAccess to the Age UK Discounts Portal (provided by Aon), giving you money‑saving offers and discounts on everyday shopping from a wide range of popular brandsMembership of Tickets for Good, providing free and discounted tickets to events, attractions and experiences as a thank‑you for working in the charity sector
• Would You Consider A Job Share For The Role?: Yes