Affordable Warmth Project Support Officer - Full time

NOTTINGHAM ENERGY PARTNERSHIP; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid home working

5% employer contribution pension

24 days annual leave

Public holidays

Staff appreciation days

Employment assistance package

Job summary

Nottingham Energy Partnership invites applications for an Affordable Warmth Project Support Officer (Full time). The role is based at Queens Walk Community Centre, 1.0 FTE, five days a week, supporting vulnerable households.

You will provide advice on energy saving, organise meetings, and help households access the support they need. Strong administration and teamwork are essential within the Affordable Warmth team.

Qualifications

• Excellent customer service skills and empathy for vulnerable people.
• Experience organising or delivering workshops or presentations.
• Ability to give friendly advice in person or on the phone.
• Strong administrative skills and attention to detail.
• Flexible and well-organised approach to work.

Responsibilities

• Coordinate meetings to raise awareness of services and help households access support.
• Provide advice on reducing energy use and living costs.
• Handle inquiries and referrals from the public.
• Support delivery of the Affordable Warmth team's services on time and within budget.
• Report outcomes of interventions to managers.

Skills

Customer service

Workshop delivery

Phone support

Administration

Problem solving

Flexible/organised

Job description

Affordable Warmth Project Support Officer - Full time

Post Title: Project Support Officer – Affordable Warmth team (Full time)

Department: Affordable Warmth

Salary: £25,000 to £26,900

Team: Affordable Warmth Team

Responsible to: Affordable Warmth Programme Manager

Hours: 1.0 FTE (5 days/week)

Location: Queens Walk Community Centre

Closing Date: Thursday 29th of October 2026 (23:59)

We have an exciting opportunity for a talented individual to join our team and fulfil this role on a full-time basis, working 5 days per week.

Nottingham Energy Partnership is an award-winning charity specialised in tackling fuel poverty and climate change through home-retrofitting. Working for us has great benefits. As well as competitive pay, good leave-entitlement and access to a generous pension scheme, we strive to create an enjoyable, inclusive and progressive work culture where everyone is supported.

In return, we are looking for someone with great customer service skills and a passion for helping people in fuel poverty to get the help they need to make their homes and lives more comfortable, healthy, and affordable.

The ideal candidate

• Do you want a rewarding position where you can make a positive impact by helping vulnerable people stay warm and healthy in the face of rising energy costs?

• Do you have experience organising or delivering workshops or presentations?

• Can you give people friendly advice in person or on the phone?

• Do you understand what’s required to deliver services on time and to budget?

• Do you have excellent administrative skills?

• Do you have a flexible and organised approach?

If so, we want to hear from you! With flexible working options among an array of benefits, you’ll be supported to grow and thrive in your role.

About the Role:

This is a great opportunity for the right candidate to play a significant role in operational delivery of our charitable services. With a focus on delivery of the Affordable Warmth Team, you will work alongside other Project Support Officers to ensure vulnerable householders get easy access to the help they need. As a Project Support Officer, you will be the first point of contact for vulnerable householders - organising meetings to raise awareness of our services, giving advice about the ways people can reduce energy use and living costs, handling enquiries and referrals, helping people access the support they need, finding out and reporting the outcomes.

Good communication skills are a must, alongside a proactive approach to problem solving. Previous experience in a similar role delivering presentations, providing quality administrative and customer service support would be desirable and would make you a valuable contribution to our small, friendly and dedicated team.

Employment benefits:

As an employee of NEP you will be eligible for our attractive package which includes:

• 24 days annual leave

• Public holidays

• Hybrid home working

• A 5% employer contribution pension (in line with auto-enrolment rules)

• Staff appreciation days, annual team away day and company social events

• Employment assistance package

Closing date: Thursday the 29th of October, 2026 (23:59)

Interviews:

Interviews will be held in the week commencing Monday the 9th of November, 2026.

Nottingham Energy Partnership is committed to promoting equality and diversity to people regardless of age, gender, religion, belief, race, sexuality or disability.

Download Job Description, Person Specification AND Application Form:

Registered Charity Number: 1091513.