Head of Core Services (part time)

Citizens Advice Bath & North East Somerset; Bath; Hybrid; GBP 48,000 - 62,000; Full time

Job summary

Citizens Advice Bath and NE Somerset is seeking a proactive leader to take on a role responsible for steering a multi-skilled team and ensuring high-quality outcomes in our services. You will foster collaboration, support staff development and drive efficiency while keeping client needs at the centre of delivery.

The role reports to the Chief Executive and includes managing four Supervisors and a Community Connector, with a focus on maintaining regulatory compliance and service excellence across

Job description

Citizens Advice Bath and NE Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice; whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We value diversity and promote equality and would welcome suitably qualified people with disabilities and minority ethnic applicants as these groups are under-represented in our workforce.

The role

Role Purpose: You will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

Reports to: Chief Executive
Direct reports: four Supervisors, Community Connector

The selection process

You must be entitled to work in the UK and appointments will be made subject to references.

Interviews will be held the week commencing Monday 26th October. The estimated start date for this role is January 2027.