Access to Information Assistant

WMJobs; Coventry; On-site; GBP 22,500 - 27,500; Full time

Job summary

An Independent Government Ombudsman in the United Kingdom is seeking a detail-oriented Access to Information Assistant. This full-time role involves processing data protection requests while maintaining public trust in local government services. Candidates must excel in attention to detail, have excellent written communication skills, and be able to adhere to legal processes diligently. A commitment to diversity is essential, encouraging applications from under-represented groups in the organization. Apply before 9am Monday, 12 January 2026.

Qualifications

• Exceptional accuracy is required in processing requests.
• Must have excellent written communication skills to explain legal concepts.
• Flexibility in completing tasks to deadlines without supervision.

Responsibilities

• Process requests under FOIA, EIR, GDPR, and DPA.
• Review documents to redact personal data accurately.
• Issue timely responses citing legal exemptions.

Skills

Attention to detail

Excellent written communication

Ability to follow processes

Flexibility in task management

Quick learning of IT systems

Job description

About The Role

We’re looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services.

What You’ll Do

• Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA).
• Reviewing documents to identify and redact personal data with precision and care.
• Issuing timely responses that quote relevant legal exemptions.
• Managing competing priorities in a challenging environment with tight deadlines.

What We’re Looking For

• Works with exceptional accuracy and meticulous attention to detail.
• Takes a positive and flexible approach to completing tasks to deadline without supervision.
• Can diligently follow processes whilst applying sound judgement.
• Learns new IT systems and software quickly.
• Has excellent written communication skills, with the ability to explain complex legal concepts clearly.
• Relishes working in a demanding environment where every request matters.

About Us

The Local Government and Social Care Ombudsman investigates complaints about councils and adult social care providers in England. We’re an independent organisation that helps resolve disputes and drive improvements in public services. Further information about the LGSCO is available on our website: www.lgo.org.uk.

How To Apply

Further information including the full job description, person specification and details of how to apply are available at www.lgo.org.uk/jobs/vacancies. Closing date for applications: 9am Monday 12 January 2026.

Our Commitment to Diversity

We particularly encourage applications from Black, Asian and other minority ethnic groups who are currently under-represented within our organisation. We’re committed to building a diverse team that reflects the communities we serve.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services