Informatics Technical Service Specialist UKI

Abbott Laboratories; Witney; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Defined contribution pension

Private healthcare

Life assurance

Flexible benefits

Job summary

Abbott Diagnostics is seeking an AlinIQ InformaticsTechnical Specialist to deliver and support complex IT infrastructure solutions across Abbott's Digital Health applications. This field-based role involves full project lifecycle work from implementation to optimization and ongoing customer support.

Travel to customer sites is required up to 80%, with emphasis on strong communication, problem-solving, and collaboration across teams to ensure laboratories maximise Abbott’s informatics platform

Qualifications

• Bachelor’s degree or equivalent in CS/IS/Medical Informatics or related field.
• Technical understanding of IT systems in healthcare, diagnostics, or lab environments.
• Experience installing, configuring, or supporting laboratory informatics systems (LIS, middleware, analyser management, inventory).
• Excellent customer-facing and communication skills.

Responsibilities

• Implement and configure AlinIQ Digital Health applications per customer requirements.
• Collaborate with project teams to validate technical needs.
• Integrate software/hardware components and advise on appropriate infrastructure.
• Deliver structured end-user training.
• Provide post-implementation support and performance optimization.
• Build strong customer relationships as a technical advisor.
• Document updates and maintain project records.
• Participate in customer meetings and internal sessions.
• Support continuous improvement through feedback and enhancements.
• Travel to customer sites up to 80%.

Skills

Analytical thinking

Customer-facing

Independent work

Problem solving

Education

Bachelor’s degree in Computer Science or Information Systems or Medical Informatics

Tools

MS Office

MS Project

Smartsheet

Job description

AlinIQ InformaticsTechnical Specialist
Abbott Diagnostics — Field Based (UKI Travel Required)

Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.

About Abbott Diagnostics

Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world.

Our digital portfolio — including theAlinIQ Informaticsuite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data-driven technology.

TheAlinIQ InformaticsTeam operates within the UKI Service Organisation, supporting customers with technical expertise and hands‑on delivery of complex digital health solutions.

About the Role

We’re looking for anAlinIQ InformaticsTechnical Specialistto deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications.

In this field-based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support.

You will combine strong technical skills with excellent communication and problem‑solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.

What You’ll Be Doing

• Implement and configure AlinIQ Digital Health applications in line with customer requirements

• Collaborate with project teams to understand and validate technical needs

• Integrate software and hardware components, recommending appropriate infrastructure where required

• Deliver engaging, structured training to end users

• Provide post‑implementation support, troubleshooting, andperformance optimisation

• Build strong customer relationships and act as a trusted technical advisor

• Track progress, document updates, and maintain accurate project records

• Participate in customer meetings and internal team sessions

• Support continuous improvement through customer feedback and solution enhancements

• Travel to customer sites as part of role delivery (up to 80%)

What You’ll Bring

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field

• Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments

• Practical experience installing, configuring, or supportinglaboratory informatics systems(e.g., LIS, middleware, analyser management, inventory systems)

• Excellent customer-facing and communication skills

• Strong analytical thinking, problem-solving abilities, and attention to detail

• Ability to manage tasks independently while collaborating effectively across teams

• Proficiency with business applications such asMS Office,MS Project, orSmartsheet

• Willingness to travel regularly and flexibly to support customer needs

What We Offer

As you’d expect from a global healthcare leader, Abbott provides an excellent package including:

• Competitive salary

• Defined contribution pension scheme

• Private healthcare

• Life assurance

• Flexible benefits programme tailored to your needs

You’ll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.