Informatics Technical Service Specialist UKI

Abbott Laboratories; Maidenhead; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Abbott Diagnostics seeks an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions in a field-based role across the UK. You’ll manage the full lifecycle from implementation to training and ongoing support.

The role emphasizes strong communication, problem-solving, and collaboration with project teams, with significant travel to customer sites and continuous improvement of informatics solutions.

Qualifications

• Bachelor’s degree or equivalent experience in a related field
• Experience with IT systems in healthcare or laboratory environments
• Experience installing, configuring, or supporting laboratory informatics systems
• Strong customer-facing and communication skills
• Analytical thinking and problem-solving abilities
• Ability to work independently and across teams
• Proficiency with MS Office, MS Project, or Smartsheet
• Willingness to travel regularly and flexibly to support customers

Responsibilities

• Implement and configure AlinIQ Digital Health applications per customer requirements
• Collaborate with project teams to validate technical needs
• Integrate software and hardware components and suggest appropriate infrastructure
• Deliver structured training to end users
• Provide post-implementation support, troubleshooting, and optimisation
• Build strong customer relationships and act as a trusted advisor
• Track progress, document updates, and maintain project records
• Participate in customer meetings and internal sessions
• Support continuous improvement through feedback and enhancements
• Travel to customer sites (up to 80%)

Skills

Customer-facing communication

Analytical thinking

Problem solving

Independent worker with teamwork

Travel readiness

Education

Bachelor’s degree or equivalent in Computer Science / Information Systems / Medical Informatics

Tools

MS Office

MS Project

Smartsheet

Job description

JOB DESCRIPTION: AlinIQ Informatics Technical Specialist Abbott Diagnostics — Field Based (UKI Travel Required)

Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.

About Abbott Diagnostics

Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world. Our digital portfolio — including the AlinIQ Informatics suite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data-driven technology.

About the Role

We’re looking for an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications. In this field-based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support. You will combine strong technical skills with excellent communication and problem‑solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.

What You’ll Be Doing

• Implement and configure AlinIQ Digital Health applications in line with customer requirements
• Collaborate with project teams to understand and validate technical needs
• Integrate software and hardware components, recommending appropriate infrastructure where required
• Deliver engaging, structured training to end users
• Provide post‑implementation support, troubleshooting, and performance optimisation
• Build strong customer relationships and act as a trusted technical advisor
• Track progress, document updates, and maintain accurate project records
• Participate in customer meetings and internal team sessions
• Support continuous improvement through customer feedback and solution enhancements
• Travel to customer sites as part of role delivery (up to 80%)

What You’ll Bring

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field
• Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments
• Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)
• Excellent customer‑facing and communication skills
• Strong analytical thinking, problem‑solving abilities, and attention to detail
• Ability to manage tasks independently while collaborating effectively across teams
• Proficiency with business applications such as MS Office, MS Project, or Smartsheet
• Willingness to travel regularly and flexibly to support customer needs

What We Offer

As you’d expect from a global healthcare leader, Abbott provides an excellent package including:

• Competitive salary
• Defined contribution pension scheme
• Private healthcare
• Life assurance
• Flexible benefits programme tailored to your needs

You’ll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Support Services

DIVISION

CRLB Core Lab

LOCATION

United Kingdom > Maidenhead : Remote

WORK SHIFT

Standard

TRAVEL

Yes, 75 % of the Time

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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