Informatics Technical Service Specialist UKI

Thornton Tomasetti; Maidenhead; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Defined contribution pension

Life assurance

Flexible benefits programme

Job summary

Abbott Diagnostics is seeking an AlinIQ Informatics Technical Specialist for field-based deployments in the UK, with up to 80% travel. You will implement, configure, and optimize digital health solutions across laboratories and hospitals.

The role demands IT expertise in healthcare, strong customer communication, and the ability to train end users while supporting post-implementation services.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Practical IT experience in healthcare, diagnostics, or lab informatics.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Implement and configure AlinIQ applications per customer needs.
• Collaborate with project teams to validate technical requirements.
• Integrate software and hardware components and advise on infrastructure.

Skills

IT in healthcare

Customer-facing

Troubleshooting

Training delivery

Travel readiness

Education

Bachelor's degree in Computer Science or related field

Tools

MS Office

MS Project

Smartsheet

Job description

JOB DESCRIPTION: AlinIQ Informatics Technical Specialist Abbott Diagnostics — Field Based (UKI Travel Required)

Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.

About Abbott Diagnostics

Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world. Our digital portfolio — including the AlinIQ Informatics suite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data‑driven technology. The AlinIQ Informatics Team operates within the UKI Service Organisation, supporting customers with technical expertise and hands‑on delivery of complex digital health solutions.

About the Role

We’re looking for an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications. In this field‑based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support. You will combine strong technical skills with excellent communication and problem‑solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.

What You’ll Be Doing

• Implement and configure AlinIQ Digital Health applications in line with customer requirements
• Collaborate with project teams to understand and validate technical needs
• Integrate software and hardware components, recommending appropriate infrastructure where required
• Deliver engaging, structured training to end users
• Provide post‑implementation support, troubleshooting, and performance optimisation
• Build strong customer relationships and act as a trusted technical advisor
• Track progress, document updates, and maintain accurate project records
• Participate in customer meetings and internal team sessions
• Support continuous improvement through customer feedback and solution enhancements
• Travel to customer sites as part of role delivery (up to 80%)

What You’ll Bring

• A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field
• Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments
• Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)
• Excellent customer‑facing and communication skillsStrong analytical thinking, problem‑solving abilities, and attention to detail
• Ability to manage tasks independently while collaborating effectively across teams
• Proficiency with business applications such as MS Office, MS Project, or Smartsheet
• Willingness to travel regularly and flexibly to support customer needs

What We Offer

As you’d expect from a global healthcare leader, Abbott provides an excellent package including:

• Competitive salary
• Defined contribution pension scheme
• Private healthcare
• Life assurance
• Flexible benefits programme tailored to your needs

You’ll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Job Information

JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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