Informatics Requirements Coordinator | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Croydon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mental health service provider in Croydon is seeking an Informatics Requirements Officer to support project coordination and data analysis within the Informatics team. The role involves building effective relationships with stakeholders, ensuring timely delivery of projects, and providing insights through data validation and performance reporting. Candidates should possess strong communication skills and relevant experience in project support. Flexible working options are available.

Benefits

Flexible working options

Ongoing training and development

Qualifications

• Experience in coordinating projects, ensuring timelines are met and documentation prepared.
• Proficient in quantitative data analysis and able to produce reports.
• Ability to communicate technical information to diverse audiences.

Responsibilities

• Support planning and delivery of Informatics projects.
• Monitor project progress and escalate risks appropriately.
• Build relationships across various teams and external partners.

Skills

Data analysis

Project coordination

Stakeholder engagement

Communication skills

Education

Relevant degree or equivalent experience

Tools

Data analytics software

Presentation software

Job description

At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.

The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team’s programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.

Career Progression pathways and development opportunities

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Senior manager roles within the IG and the wider team.

In addition, we offer ongoing training and development in conjunction with the BCS membership.

Flexible working

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

The Informatics team consists of about 18 staff, covering Requirements, Assurance, Delivery and Engineering

Working closely with team colleagues, e.g. Informatics Business Partners, Analytics Developers, Data Engineers and others, the post holder will use their technical skills to undertake data analyses, as well as ensuring that projects are delivered on time, within scope, and to a high standard.

About our locations

The Informatics team are primarily based at Jeannette Wallace House, Eldridge Road, Croydon, CR0 1ER.

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range of restaurants.

Key Responsibilities

Programme / Project Coordination

• Support the planning, delivery, and monitoring of the Informatics programme of work.
• Coordinate project meetings, produce agendas, take minutes, and track actions.
• Assist in developing project documentation including plans, risk registers, and highlight reports.
• Monitor progress against project milestones, escalating risks or issues where appropriate.
• Support business partners with tracking of change requests, maintenance and improvements to published projects.

Data Analysis & Reporting

• Undertake quantitative data analysis and validation to support programme delivery.
• Produce accurate and timely performance reports, dashboards, and / or presentations for stakeholders.
• Assist in identifying trends, risks, and opportunities from data to inform decision-making.

Stakeholder Engagement

• Build and maintain effective relationships with colleagues across clinical, operational, and corporate services.
• Act as a key point of contact for informatics requirements and queries, providing timely and accurate responses.
• Communicate technical information clearly and appropriately for both technical and non-technical audiences.

Governance & Assurance

• Ensure that programme and project documentation meets Trust standards and analytical best practice.
• Adhere to information governance requirements and maintain confidentiality of data at all times.
• Support audit, assurance, data validation processes related to Informatics projects.

General Responsibilities

• Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.
• Participate in personal and professional development, keeping skills and knowledge up to date.
• Carry out any other duties within the scope and spirit of the role, as required by the line manager.

Working Relationships

• Informatics Business Partners, Heads of Informatics, and Associate Director of Informatics.
• Informatics and wider Digital Services colleagues.
• Clinical and operational service leads, and other ‘customers’ across the organisation.
• External system suppliers and partner organisations.

Freedom to Act

• The post-holder will work with a degree of autonomy, guided by defined programme objectives and policies. They will be expected to plan and prioritise their own workload, escalating complex issues as appropriate.

Physical, Mental & Emotional Effort

• Frequent use of IT systems requiring concentration and attention to detail.
• Regular requirement to analyse complex data and information.
• Exposure to emotionally challenging subject matter when working with mental health service data.

Values & Behaviours

• The post-holder is expected to uphold and role‑model the Trust’s values at all times, fostering a culture of respect, inclusivity, and continuous improvement.
• Flexible, proactive, and solution-focused approach.
• Commitment to continuous improvement.

This advert closes on Wednesday 24 Dec 2025