Associate Charter Services Consultant - (EJM Europe)

NetJets IP, LLC; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Executive Jet Management (Europe) Limited in London is seeking an Associate Charter Services Consultant to support the sales team in booking and managing charter reservations for new and existing clients. You will build relationships with HNWI, understand their needs, and ensure the highest level of customer service as you learn the full lifecycle of charter trips from inquiry to post-flight.

This role offers growth within EJME, exposure to luxury aviation sales, and opportunities to develop

Qualifications

• University degree in Business, Marketing, Communications or similar.
• Experience in a customer facing role, preferably luxury sector.
• Willingness to undergo training and mentorship.
• Demonstrable passion for a career in sales.
• Strong verbal and written communication skills.
• Customer service oriented with ability to build rapport with customers.
• Critical thinking and problem-solving skills.
• Ability to prioritise workload to meet sales goals.
• Fluency in Business English (written and spoken). Additional languages an advantage.
• Proficiency in MS Office. Familiarity with CRM tools preferred.

Responsibilities

• Research qualified prospects to assist in setting up qualified appointments.
• Learn to handle inbound requests and Direct Marketing campaigns to ascertain interest.
• Assist in developing charter solutions with EJME fleet based on client requirements.
• Shadow senior consultants to understand the full lifecycle of charter trips.
• Provide seamless customer service, develop rapport and drive customer retention.
• Develop relationships with brokers and other partners to ensure high service standards.
• Manage and maintain the sales database with up-to-date information.
• Liaise with NetJets Europe SCs and Sales Executives to identify prospects.
• Provide timely reports on a weekly and monthly basis regarding charter sales activities.
• Attend training sessions to understand the nuances of the air charter industry.

Skills

Service-Oriented

Strives For Positive Results

Strong verbal and written comms

Customer service oriented

Critical thinking

Resilience

Education

Bachelor's in Business or Marketing

Tools

MS Office

CRM tools

Job description

Title: Associate Charter Services Consultant - (EJM Europe)

Company: Executive Jet Management (Europe) Limited

Area of Interest: Sales

Location: London, GB, W8 5EH

Purpose of Position

The Associate Charter Services Consultant will play an important role in supporting the sales team in booking and managing Charter reservations for new and existing clients.
This position provides an opportunity for growth within EJME by building relationships with HNWI’s, understanding their needs and ensuring the highest level of customer service is provided.

Tasks and Responsibilities

• Research qualified prospects to assist in setting up qualified appointments for EJM Europe management;
• Learn to handle inbound requests and Direct Marketing campaigns to ascertain the interest of potential customers, sending any relevant marketing material and maintaining periodic contact via phone;
• Assist in developing charter solutions with EJM Europe fleet based on client requirements;
• Shadow senior consultants to understand the full lifecycle of charter trips from initial sale to post-flight;
• Provide seamless customer service, develop rapport and drive customer retention;
• Develop relationships with brokers and other partners to ensure high standards of service;
• Manage and maintain the sales database by inputting new contact information, creating a history of accounts after sales meetings and periodically scanning for any incomplete information ensuring that the database is accurate and up to date for direct mail, prospect contact and lead source tracking purposes;
• Liaise with the NetJets Europe SC’s and Sales Executives to identify prospects within the NetJets database and ensure the NetJets sales team is aware of opportunities with EJM Europe prospects and owners;
• Provide timely reports on a weekly and monthly basis regarding charter sales activities and results;
• Attend training sessions to understand the nuances of the air charter industry;
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Education

Bachelor's in Business or Marketing

Years of Experience

0-2 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• University degree in Business, Marketing, Communications or similar disciplines is preferred.
• Experience in a customer facing role, preferably within the luxury sector preferred.
• Desire to learn with willingness to undergo training and mentorship.
• Demonstrable passion for a career in sales.
• Strong verbal and written communication skills with the ability to convey EJM services.
• Customer service orientated with the ability to build rapport with customers with a focus on customer satisfaction.
• Critical thinking and problem-solving skills.
• Basic understanding of selling techniques with the ability to handle customer objections and turn these into sales opportunities.
• Ability to prioritise workload to meet sales goals.
• Resilience, to be able to handle rejection and remain motivated.
• Fluency in Business English (written and spoken). Additional languages an advantage.
• Proficiency in MS Office. Familiarity with CRM tools preferred.