Industrial Cleaning Team Leader

Manchester Arndale; Chippenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning

Retail perks (Wagestream)

Flexible pay

Job summary

OCS UK & Ireland is seeking a skilled Team Leader for cleaning operations in Chippenham. You will manage teams, ensure service delivery to contract specs, and oversee safety compliance across sites.

The role requires leadership, knowledge of cleaning practices, H&S, COSHH, and strong IT and communication skills to drive training, audits and performance development.

Qualifications

• Leadership experience in managing cleaning teams.
• Knowledge of Health & Safety and COSHH requirements.
• Familiarity with BICSc or NVQ level 3 qualifications.

Responsibilities

• Develop and maintain procedures, systems and resources for cleaning services.
• Manage teams to deliver services per contract specifications and standards.
• Respond promptly to service shortfalls and reactive work requests.
• Maintain site cleaning logbooks, records and safety documentation.
• Oversee training, audits and performance management of staff.

Skills

Leadership

Team management

Health & Safety

COSHH

BICSc/NVQ3

IT skills

English language

Communication

Education

BICSc or NVQ level 3

Job description

About The Role:

Role Overview:

• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering Industrial cleaning.
• Manage the teams to ensure the contracted services are delivered to the agreed contract specification and standards.
• Ensure a timely response to any service shortfalls identified, making sure the helpdesk process is followed for all reactive works requests.
• Ensure a timely response to requests for reactive or special cleans, agreeing customer requirements and costs if appropriate.
• Ensure all statutory, health and safety, certificates, and documentation relevant to areas of responsibility are maintained in the site cleaning logbook and records regularly checked.
• Full adherence to all aspects of OCS and Client EHS processes and procedures, ensuring all tasks are carried out to the relevant Risk Assessment and Method statement, provision of the necessary PPE is measured at all times.
• Support the cleaning supervisor in completing monthly audits addressing any corrective actions where applicable.
• Take responsibility for managing allocation of resource for nominated areas of responsibilities, reporting any concerns or variations.
• Support cleaning staff with online training
• Ensuring TBT are delivered and signed off monthly
• Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development, and appraisals.
• Carry out regular 121 and wellbeing chats with cleaning team and assist the cleaning supervisor in setting annual objectives
• Ensuring site equipment and machinery is maintained & pat tested and regular checks are carried out.
• As a team leader, you will guide individuals towards achieving company goals and promoting a positive team culture. You will cultivate an atmosphere of collaboration and communication, while equipping team members with the necessary tools for success. You’ll also strategize and implement initiatives to enhance team performance, productivity and quality of work delivered.
• Set the tone for the team and create a positive and productive work environment.
• Set clear objectives, define roles and responsibilities, and ensure each team member aligns with the team’s vision.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members’ professional development by providing opportunities for training and growth.

Days of Working: Variable shifts

Who you'll be

• Previous experience of leadership essential. Excellent team management focusing on developing good customer focused and H & S behaviours.
• Knowledge and experience of cleaning practices - holding a BICSc or NVQ level 3 qualification.
• Competent in all aspects of Health & Safety and COSHH
• Methodical and meticulous approach to work.
• Good IT skills
• Able to understand and interpret both written and verbal instructions and training materials.
• Conduct regular team briefings to enhance collaboration and teamwork.
• Authorising and processing timesheets.
• Managing HR issues with assistance from the Cleaning Supervisor/Manager and HR Officer.
• Smart and presentable.
• Good communication skills and effective customer service approach.
• Good written and oral command of the English language.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.