Independent Stalking Advocacy Caseworker

Victim Support; Sheffield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Birthday leave

Pension plan

Enhanced sick pay & parental leave

Exclusive discounts

Financial wellbeing hub

Employee assistance programme

EDI networks

Cycle to work scheme

Career progression training

Job summary

Victim Support in England and Wales is seeking an Independent Stalking Advocacy Caseworker to join our Operations team on a hybrid basis, working from home and from our Hackenthorpe office. The ISAC will provide structured support plans based on holistic assessments for individuals affected by crime, making initial contact by telephone and offering home visits or conference calls.

You will develop, deliver, and monitor safety and support plans, provide resources and information, and manage a

Qualifications

• Strong written and verbal communication skills.
• Competent IT skills with generic systems.
• Good organisational and time management abilities.
• Ability to work both in a team and independently.
• Ability to develop and maintain partnerships.
• Maintain professional boundaries and confidentiality.

Responsibilities

• Manage a caseload of self-referred and referred service users, providing information and advocacy.
• Conduct risk and needs assessments to tailor support.
• Identify barriers to accessing services and coordinate with partners.
• Keep accurate and confidential case records.

Skills

Communication skills

IT skills

Organisation

Teamwork

Partnerships

Confidentiality

Job description

We are seeking a dedicated and compassionate Independent Stalking Advocacy Caseworker (ISAC) to join our Operations team on a hybrid basis working both at home and from our office in Hackenthorpe. This is a hybrid role that may require regular travel throughout South Yorkshire., As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will:

Responsibilities:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

Qualifications:

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Benefits:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.