Independent Stalking Advocacy Caseworker

Victim Support; South Yorkshire; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Flexible Working

Annual Leave 28-33 days

Birthday Leave

Pension Plan 5%

Enhanced Sick/Maternity/Paternity

Exclusive Discounts

Wellbeing Support

EDI Networks

Cycle to Work

Career Development

Job summary

Victim Support is seeking an Independent Stalking Advocacy Caseworker to join our Operations team on a hybrid basis, mixing home working with the Hackenthorpe office in South Yorkshire. The ISAC will develop tailored safety and support plans for crime-affected individuals and coordinate practical help and information.

You will contact victims by phone, offer home visits or conference calls, and assess impact to tailor our services.

Qualifications

• Experience managing a caseload and completing risk & needs assessments would be beneficial.
• Experience delivering services within statutory, voluntary, or multi-agency settings.
• Understanding the impact of crime on victims and their support needs.
• Regular travel is required; driving licence and access to a vehicle are essential.

Responsibilities

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring tailored support & information for each victim.
• Identify barriers to accessing services and collaborate with partners to provide ongoing support.
• Keep accurate & confidential case records.

Skills

Caseload management

Risk & needs assessments

Written & verbal communication

IT skills

Teamwork

Driving licence

Job description

We are seeking a dedicated and compassionate Independent Stalking Advocacy Caseworker (ISAC) to join our Operations team on a hybrid basis working both at home and from our office in Hackenthorpe. This is a hybrid role that may require regular travel throughout South Yorkshire.

Applicants do not need to hold an accredited ISAC qualification at the point of application. However, the successful candidate must be willing to undertake and successfully complete the required ISAC training once in post.

Area of Business

Operations

Number of Vacancies

1

Location or Function

South Yorkshire

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday-Friday 9am-5pm

Basic Salary

Unqualified - 27,752.00 per annum, Qualified 29,583.00 per annum

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

18/11/2026

Ref No

7045

Documents

• ISAC.pdf
  (PDF, 225.88kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.