Caseworker

Victim Support; Hedge End; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Options

Annual Leave: 28 days + BH, up to 33

Birthday Leave

Pension Plan: 5% employer contribution

Enhanced Sick Pay

Discounts: High Street, retail, travel

Financial Wellbeing hub

Employee assistance programme

EDI networks & staff cafes

Cycle to work scheme

Career development & progression

Job summary

Victim Support in Southampton Central is seeking a dedicated Caseworker to join the Domestic Abuse team. The role is fully office-based with regular travel across Hampshire.

You will assess, plan, and deliver tailored safety and support plans for victims of crime, providing information and advocacy through the criminal justice process. You will manage a caseload, conduct risk and needs assessments, and work with partner organisations to ensure ongoing support.

Qualifications

• Strong IT skills with ability to use bespoke case management systems and MS Office to a high standard.
• Excellent organisational and time management to handle competing needs.
• Ability to work both in a team and independently.
• Ability to develop and maintain partnerships with internal and external organisations.

Responsibilities

• Manage a caseload of self-referred and referred service users, providing information and advocacy to help navigate the criminal justice process.
• Conduct risk and needs assessments to tailor support and information for victims.
• Identify barriers to accessing services and work with partners to provide ongoing support.
• Maintain accurate and confidential case records on the bespoke case management system.
• Make calls to offer support to victims of domestic abuse and provide immediate assistance.
• Develop, deliver and monitor safety and support plans for those who accept ongoing support.
• Liaise with local providers to share information on Victim Support's service offering.
• Collaborate with colleagues and volunteers to provide a seamless service to clients.

Skills

IT skills

Organisational skills

Teamwork

Communication

Confidentiality

Resilience

Job description

We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Southampton Central. This role is fully office based and regular travel throughout Hampshire will be required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: shift patterns can be discussed at interview
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.