Independent Stalking Advocate Caseworker

Victim Support; Plymouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible Working Options

Hybrid working

Annual leave 28 days + Bank Holidays (

Birthday Leave

Pension Plan 5% employer contribution

Enhanced sick pay & parental leave

Exclusive Discounts

Financial Wellbeing hub

Wellbeing support

Inclusive Networks

Cycle to work scheme

Career development

Job summary

Victim Support in Plymouth is seeking a resilient Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) to support victims aged 16+ using trauma‑informed approaches. The role is full‑time, hybrid, with some travel across Devon & Cornwall and a requirement for a secure home workspace.

You will develop safety plans, navigate the justice system and collaborate with stakeholders, including volunteers, in a supportive, victim‑centred environment.

Qualifications

• Experience supporting victims of crime, including domestic abuse or stalking.
• Strong written and spoken communication skills.
• Experience delivering services in statutory, voluntary or multi‑agency settings.
• Ability to balance competing needs and priorities and manage risks.
• Ability to work independently and as part of a team.
• Good general IT skills and ability to use common software tools.

Responsibilities

• Develop, deliver and monitor safety and support plans for service users.
• Provide information and advocacy to help navigate the criminal justice process.
• Empower service users to make informed future choices.
• Oversee casework management of a small number of volunteers.
• Collaborate with local providers to share information on VS services.

Skills

Understanding impact of crime on Victi

Verbal and written communication

Multi-agency experience

Caseload management

Independent working

IT literacy

Job description

We are looking for a resilient and compassionate Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) to make a meaningful difference in the lives of people aged 16+ affected by domestic abuse. You will work from an empowerment‑focused, trauma‑informed approach, supporting effective risk management while upholding strong professional boundaries.

The position is full‑time and hybrid, with a mix of home working and a minimum of one day per week based in our Plymouth office. Support will predominantly be delivered via telephone and video call; travel may be required across Devon & Cornwall for delivery of in‑person support, training and networking, therefore you will need to live in the Devon & Cornwall area. You must have access to a secure and confidential workspace at home.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Domestic Abuse Independent Stalking Advocate & Caseworker (ISAC) you will ensure the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS’s Service Model. You will also contribute to cover for the local helpline, and may be required to offer support to victims of other crime types, such as hate crime, anti‑social behaviour and non‑contact sexual offences.

Key Responsibilities

• Develop, deliver and monitor safety and support plans for those affected by crime (primarily domestic abuse) who accept ongoing support which will include providing resources, interventions, and information to all service users
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld
• Empower service users to enable them to make informed choices about their future options
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors

About You

You will need:

• An understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti‑social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• An ability to balance competing needs and priorities
• An ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• An ability to manage a caseload including complex case management
• An ability to use generic IT applications competently

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.