Independent Living Officer

VIVID; Basingstoke; In loco; GBP 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 days holiday

Annual discretionary bonus

Pension 6% with 7-10% employee

Life assurance 3x salary

Private medical insurance

Medicash health plan

Enhanced maternity/paternity/adoption

Counselling and legal support

Electric car scheme

Learning & development courses

Descrizione del lavoro

VIVID is recruiting an Independent Living Officer to join our tenancy management team covering Basingstoke and the North Hampshire area. The role is permanent, full-time (37 hours per week) with 20% office-based work from our Basingstoke office.

You’ll provide enhanced housing management and tenancy support across extra care and sheltered housing schemes, acting as the first point of contact for residents and coordinating with internal colleagues and external agencies to keep schemes safe and

Competenze

• Experience in housing management or tenancy support.
• Knowledge of Housing Legislation and safeguarding.
• Experience with benefit systems and social services.
• Must be willing to travel across North Hampshire.

Mansioni

• Provide tenancy support and housing management across extra care and sheltered schemes.
• Coordinate with local authorities and partners to support new residents.
• Organise promotional events and identify potential residents.
• Support multi-agency care plans and ensure safety and maintenance of schemes.

Conoscenze

Customer service

Engagement with elderly

Multi-agency collaboration

Driving licence

Formazione

CIH/NVQ in Housing

Descrizione del lavoro

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re recruiting for an Independent Living Officer to join our tenancy management team covering Basingstoke and the surrounding North Hampshire area (including site visits in Aldershot, Farnborough, other areas as required). Contractually based out of our Basingstoke office, this is a permanent, full time position working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within team and other colleagues across the business.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes.

Here’s The Facts About The Role

We aim to create vibrant, sustainable communities full of satisfied customers. In order to do this, we need to manage tenancies effectively. We consider housing management to include Tenancy changes, succession, ASB, Hoarding and Estate management. As an Independent Living Officer you’ll provide an enhanced housing management / tenancy support service to our Independent Living customers in extra care and sheltered housing schemes across our operating area. You’ll be the first point of contact for scheme residents, liaising with colleagues internally and externally to ensure that support is provided to enable customers to feel safe and able to sustain their tenancies, and our schemes are safe and well maintained.

You’ll organise and host promotional events on VIVID schemes to attract future customers, support potential trial placements, identify potential residents and promote schemes through partnership working with local agencies. You’ll also work very closely with the Tenancy Support team to identify potential suitable tenants for moving to extra care or general needs housing to housing for older people.

As Independent Living Officer you’ll understand level of care and support needs and contribute to multi agency support plans for new customers moving into VIVID schemes ensuring immediate needs are met before tenancies begin. This will require you to contribute to relevant housing panel meetings with local authority and county colleagues around customers due to move into VIVID schemes and support signing up residents moving into extra care and housing for older people schemes. You’ll ensure customers are supported to effectively sustain their tenancy and, where possible, live independently.

The ideal candidate will hold an appropriate professional qualification (CIH, NVQ), have vast experience of working in a customer centric environment, with elderly or vulnerable client groups and good working knowledge of Housing Legislation and current best practice. Due to the complex nature of the role, you’ll need to have a sound understanding of Benefit systems, Social Services, Health Services and knowledge of safeguarding and mental capacity.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

Offers are subject to a satisfactory DBS check.

Interviews are due to take place 24/ 25 Nov (subject to change).