Independent Living Manager

CIH International Housing Group; Warblington; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Guinness Partnership is recruiting an Independent Living Manager to oversee housing management services for older residents in Havant and across Hampshire. You will lead on-site teams of Independent Living Advisors, monitor performance and ensure a responsive, person-centred service.

Flexibility to travel between schemes is essential, with agile working. Interviews will be held in Havant; a basic DBS check will be paid for by the employer.

Qualifications

• Full UK driving licence and access to own vehicle.
• Sensitive and supportive approach to vulnerable people.
• Ability to work with diverse customers and partner agencies.
• Commitment to enabling independent living where possible.
• Strong written and interpersonal communication skills.

Responsibilities

• Manage and develop a team of Independent Living Advisors to provide a high-quality, person-centred service.
• Monitor service performance against KPIs and produce monthly progress reports.
• Train and develop the team and address performance issues as needed.
• Engage with key agencies and local partners to promote the service.
• Build strong relationships with residents to ensure satisfaction.
• Plan and prioritise with a busy schedule and good time management.

Skills

Driving licence

Empathy

Communication skills

Diversity & inclusion

Computer literacy

Job description

Job Description

The Guinness Partnership have a new opportunity for an Independent Living Manager to manage our housing support services in Havant and across the Hampshire area.

Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK.

Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Havant and the Hampshire area.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop your team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same, and you will have a busy schedule, so good time management is essential.

Essential criteria

• A full UK driving licence and access to your own vehicle.
• Demonstrates a sensitive and supportive approach to vulnerable people.
• Ability to work successfully with a diverse range of customers and partner agencies.
• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.
• Good communication skills, including interpersonal, written and computer literacy.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.

Interviews will take place in person at our Havant office on Tuesday 20th October.

Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.