Independent Living Manager

The Guinness Partnership; Crewe; On-site; GBP 42,000 - 56,000; Full time

Job summary

The Guinness Partnership is seeking a mission-driven Independent Living Manager to lead housing support services across Crewe and the Cheshire area, overseeing a team of Independent Living Advisors on site and reporting to the Head of Independent Living.

You will drive delivery, monitor performance against KPIs, develop partnerships with local agencies, and ensure residents receive a responsive, person-centred service while travelling between schemes.

Qualifications

• Full UK driving licence and access to own vehicle.
• Sensitive and supportive approach to vulnerable people.
• Ability to work with diverse customers and partner agencies.
• Commitment to helping people with support needs live independently.
• Good communication skills, including interpersonal, written and computer literacy.

Responsibilities

• Manage and develop a team of Independent Living Advisors to provide a high-quality, person-centred service.
• Monitor the service against KPIs and produce monthly progress reports.
• Train and develop the team, addressing performance issues as required.
• Engage with key agencies and local businesses to promote the service and gain partners.
• Build strong relationships to ensure residents receive excellent service.
• Plan and prioritise in a busy schedule, travelling between schemes across Crewe and Cheshire.

Skills

Team management

Performance reporting

Stakeholder engagement

Time management

Resident relations

Communication skills

Job description

The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Crewe and the Cheshire area.

Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK.

Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Crewe and the Cheshire area.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.
• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.
• Team development: You will train and develop your team, motivating them to embrace the Guinness service style and manage any performance issues as required.
• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.
• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.
• Planning and prioritising: No two days are ever the same, and you will have a busy schedule, so good time management is essential.

Essential criteria

• A full UK driving licence and access to your own vehicle.
• Demonstrates a sensitive and supportive approach to vulnerable people.
• Ability to work successfully with a diverse range of customers and partner agencies.
• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.
• Good communication skills, including interpersonal, written and computer literacy.

Interviews will take place in person at our Crewe office on Monday 12th October.

Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership.