Independent Living Manager

LGBT Jobs; Havant; Hybrid; GBP 36,000 - 52,000; Full time

Job summary

The Guinness Partnership is recruiting an Independent Living Manager to lead housing support services in Havant and across Hampshire. You will oversee a team of Independent Living Advisors on site, ensuring a high‑quality, person‑centred service while travelling between schemes.

The role requires a full UK driving licence and the ability to work across multiple sites. You will report to the Head of Independent Living and participate in agile working arrangements, with DBS checks paid for by the

Qualifications

• Experience leading a team of Independent Living Advisors.
• Strong communication and stakeholder engagement skills.
• Ability to travel between schemes across Havant and Hampshire.

Responsibilities

• Manage and develop a team of Independent Living Advisors delivering person‑centred services to residents.
• Monitor service delivery against KPIs and produce monthly progress reports.
• Train and develop your team and address performance issues.
• Engage with key agencies and local businesses to promote the service and gain partner support.
• Build positive relationships with residents to ensure high levels of satisfaction.
• Plan and prioritise a busy workload with good time management.

Skills

Team management

Stakeholder engagement

Communication

Resident services

Planning and prioritising

Job description

Responsibilities include team management and stakeholder engagement

The Guinness Partnership have a new opportunity for an Independent Living Manager to manage our housing support services in Havant and across the Hampshire area.

Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK.

Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Havant and the Hampshire area.

Key responsibilities

• Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents.


• Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports.


• Team development: You will train and develop your team, motivating them to embrace the Guinness service style and manage any performance issues as required.


• Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.


• Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.


• Planning and prioritising: No two days are ever the same, and you will have a busy schedule, so good time management is essential.


• A full UK driving licence and access to your own vehicle.


• Demonstrates a sensitive and supportive approach to vulnerable people.


• Ability to work successfully with a diverse range of customers and partner agencies.


• Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.


• Good communication skills, including interpersonal, written and computer literacy.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.

Interviews will take place in person at our Havant office on Tuesday 20th October.

Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership.