Independent Living Maintenance Officer

bpha; Bedford; On-site; GBP 25,000 - 31,000; Full time

Job summary

bpha is seeking a proactive Independent Living Maintenance Officer to deliver high-quality repairs and maintenance across our Independent Living schemes. You will help keep buildings safe, well-maintained and welcoming for residents, combining hands-on work with strong customer service and coordination with residents and contractors.

Ideal candidates will have maintenance experience, be highly organised, possess excellent communication skills and be comfortable using IT systems.

Qualifications

• Experience in maintenance or repair work.
• Strong organisational and communication skills.
• Ability to work independently.
• Excellent customer service approach.
• Comfortable with IT systems.

Responsibilities

• Carry out minor repairs and maintenance across communal areas and individual properties.
• Plan and schedule maintenance tasks efficiently.
• Conduct monthly estate inspections to identify issues.
• Ensure health & safety standards are maintained.
• Oversee contractor work on-site.
• Monitor and track repairs and elevate when needed.
• Communicate effectively with residents and stakeholders.
• Gather feedback and support continuous improvement.

Skills

Customer service

Organisation

Communication

Independent work

IT systems

Job description

• Excellent customer service approach

Location: Sites across St Albans, Luton, Cambridge, Bury St.Edmunds

Salary: up to £28,000 including £2,000 car allowance

Contract: Full-time / Permanent

Full UK driving license and access to a vehicle required

We’re looking for a proactive and customer-focused Independent Living Maintenance Officer to join our team. In this varied and hands‑on role, you’ll be responsible for delivering high-quality repairs and maintenance across our Independent Living schemes, ensuring our buildings remain safe, well‑maintained, and welcoming for residents.

Key Responsibilities

• Carry out minor repairs and maintenance across communal areas and individual properties
• Plan and schedule maintenance tasks efficiently
• Conduct monthly estate inspections to identify issues
• Ensure health & safety standards are maintained
• Oversee contractor work on-site
• Monitor and track repairs and elevate when needed
• Communicate effectively with residents and stakeholders
• Gather feedback and support continuous improvement

What We’re Looking For

• Experience in maintenance or repair work
• Strong organisational and communication skills
• Ability to work independently
• Excellent customer service approach
• Comfortable with IT systems

Our values

We take responsibility:

We do what we say and are accountable for our actions.

We show empathy:

We respect and listen to every colleague and customer.

We are better together:

We value diversity and achieve more as one team.

We are ambitious:

We strive for excellence and make a positive difference.

Additional Requirements

An enhanced DBS check is required for this role.

Please note that bpha reserves the right to close applications early upon identification of a suitable candidate.

Please note that applications will be reviewed as received and bpha reserves the right to end the campaign prior to the advertised closing date if a suitable applicant is identified.

About Bpha

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

Benefits

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning.

That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/