Independent Living Housing Officer

Aster Group; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Wellbeing programme

Career development

Pension & life assurance

Volunteering hours

Discounts & perks

Recognition programme

Job summary

Central & Cecil Housing Trust in Camden is hiring a Service Officer (Independent Living Housing Officer) to work on-site across two schemes. You will oversee building safety, manage tenancies, and conduct fire risk assessments to keep residents safe.

You will engage with residents, support communities, and help resolve issues while maintaining a welcoming presence on site.

Qualifications

• Experience in tenancy management, including audits and signposting to additional support services.
• Strong awareness of building health & safety issues.
• Ability to work independently, using good initiative and judgement.
• Excellent communication skills and the ability to build strong relationships with residents and colleagues.
• Awareness of safeguarding issues, proactively ensuring residents are safe and protected.
• Strong written, verbal, and IT skills.

Responsibilities

• Oversee building safety and ensure a secure environment for all residents.
• Manage tenancies, including viewings, settling in new residents, and handling sign-ups.
• Conduct fire risk assessments and report on any communal or individual repair requirements.
• Take part in resident meetings and help resolve light anti-social behaviour issues as they arise.
• Provide a friendly, approachable presence onsite, ensuring residents feel supported and valued.

Skills

Tenancy management

Building safety awareness

Safeguarding awareness

Communication skills

Independent working

Job description

Salary: £32,464 per annum

Location: Camden

Hours:37 hours per week

Are you passionate about creating safe, welcoming communities? We are looking for an Independent Living Housing Officer to join our Camden team. You’ll be working across two schemes, Philip House & Vivian Court. In this role, you’ll play a key part in ensuring building safety, supporting residents, and helping our community thrive.

About the role

As a Service Officer, as you’ll be known internally, you will:

• Oversee building safety and ensure a secure environment for all residents
• Manage tenancies, including viewings, settling in new residents, and handling sign-ups
• Conduct fire risk assessments and report on any communal or individual repair requirements
• Take part in resident meetings and help resolve light anti-social behaviour issues as they arise
• Provide a friendly, approachable presence onsite, ensuring residents feel supported and valued

This is a hands-on role, based on site.

About you

You are a people person who can build rapport and show empathy, while also being confident and robust in your professional relationships. You’re enthusiastic, energetic, and ready to make a real difference in the community.

To succeed in this role, you will need:

• Experience in tenancy management, including audits and signposting to additional support services
• A strong awareness of building health & safety issues
• Ability to work independently, using good initiative and judgement
• Excellent communication skills and the ability to build strong relationships with residents and colleagues
• Awareness of safeguarding issues, proactively ensuring residents are safe and protected
• Strong written, verbal, and IT skills

About Us

Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.

Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.

If you are successful, an Enhanced DBS check will be required.

All offers of employment are subject to the successful candidate providing proof of their right to work in the UK. Aster Group and its subsidiary brands do not hold a sponsor licence and are therefore unable to provide visa sponsorship.
Download Documents

• The Aster Way Culture Handbook
• Service Officer Role Profile.pdf