Income & Tenancy Support Officer

Riverside Group; Workington; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays plus bank holidays

Investment in learning and development

Job summary

Riverside Group in Workington, Cumbria, is seeking an Income and Admin Officer to manage income and administration across a defined set of properties.

You will support customers to sustain tenancies, maximise rental income and deliver income administration, while working with a committed team.

This permanent role is 37.5 hours per week, Monday to Friday, based at Harbour Place, with a salary of £28,031.56 per annum.

Qualifications

• Experience with vulnerable and diverse customer groups and individuals with complex needs.
• Experience in a customer-facing environment.
• Excellent communication and empathy to support customers facing a range of issues.
• Confident decision-making to manage effective rent arrears.
• Competent literacy, numeracy, administration and IT systems to produce reports.

Responsibilities

• Provide income management advice and support to customers and colleagues.
• Support customers to sustain their tenancies and maximise rental income.
• Deliver income administration across defined properties.
• Work collaboratively as part of a committed team.

Skills

Vulnerable customers experience

Customer-facing

Communication skills

Decision making

Literacy and IT skills

Job description

Riverside Group in Workington, Cumbria, is seeking an Income and Admin Officer to manage income and administration across a defined set of properties.

You will support customers to sustain tenancies, maximise rental income and deliver income administration, while working with a committed team.

This permanent role is 37.5 hours per week, Monday to Friday, based at Harbour Place, with a salary of £28,031.56 per annum.