Income and Admin Officer

Riverside Group; Workington; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays plus bank holidays

Investment in learning and development

Job summary

Riverside Group in Workington, Cumbria, is seeking an Income and Admin Officer to manage income and administration across a defined set of properties.

You will support customers to sustain tenancies, maximise rental income and deliver income administration, while working with a committed team.

This permanent role is 37.5 hours per week, Monday to Friday, based at Harbour Place, with a salary of £28,031.56 per annum.

Qualifications

• Experience with vulnerable and diverse customer groups and individuals with complex needs.
• Experience in a customer-facing environment.
• Excellent communication and empathy to support customers facing a range of issues.
• Confident decision-making to manage effective rent arrears.
• Competent literacy, numeracy, administration and IT systems to produce reports.

Responsibilities

• Provide income management advice and support to customers and colleagues.
• Support customers to sustain their tenancies and maximise rental income.
• Deliver income administration across defined properties.
• Work collaboratively as part of a committed team.

Skills

Vulnerable customers experience

Customer-facing

Communication skills

Decision making

Literacy and IT skills

Job description

Job Title: Income and Admin Officer
Contract Type: Permanent
Salary: £28,031.56 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday To Friday
Location: Harbour place, Workington, Cumbria

If you share our values and are excited about making a significant impact at Riverside, At Riverside we recruit to potential not just on skills and experience.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Income and Administration Officer

Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

About you

We are looking for someone with:

• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a customer-facing environment.
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
• Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
• Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.