Income & Tenancy Support Officer

Riverside-12e5e24d; Workington; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Learning and development

Job summary

Riverside in Workington is seeking an Income and Administration Officer to manage rent income and administration across properties. You’ll work within a committed team to support tenants and colleagues, focusing on arrears management and income maximisation.

The role requires experience with vulnerable customers, strong numeracy and IT skills, and a collaborative approach. It is based at Harbour Place, with Monday–Friday hours, 37.5 per week, and a salary of around £28k–£32k per year.

Qualifications

• Experience of working with vulnerable and diverse customer groups.
• Experience of working in a customer-facing environment.
• Excellent communication skills with the ability to empathise and advise.

Responsibilities

• Take responsibility for arrears management and rent collection.
• Provide income management and reporting support to colleagues.
• Produce rent statements and maintain tenancy records.

Skills

Vulnerable customer experience

Customer-facing experience

Communication skills

Numeracy and IT systems

Tools

IT Systems

Job description

Riverside in Workington is seeking an Income and Administration Officer to manage rent income and administration across properties. You’ll work within a committed team to support tenants and colleagues, focusing on arrears management and income maximisation.

The role requires experience with vulnerable customers, strong numeracy and IT skills, and a collaborative approach. It is based at Harbour Place, with Monday–Friday hours, 37.5 per week, and a salary of around £28k–£32k per year.