Income and Admin Officer

Riverside Group; Sittingbourne; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Generous pension

25 days holidays

Learning investment

Benefits package

Job summary

Riverside Group in Sittingbourne is hiring an Income and Administration Officer to sustain tenancies, maximise rental income and deliver income administration for assigned properties. The role operates Mon–Fri, 37.5 hours, with flexible hours between 7am and 7pm to suit business needs.

You will work within a committed team, advising customers and colleagues on income issues, with emphasis on accessibility and clear communication.

Qualifications

• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a customer-facing environment.
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
• Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
• Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).

Responsibilities

• Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues.
• The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

Skills

Customer service

Communication

Empathy

Decision making

Literacy & Numeracy

IT skills

Job description

Job Title: Income and Administration Officer

Contract Type: Permanent

Salary: £28,031.56 per annum

Working Hours: 37.5 hours per week

Working Pattern: Mon to Fri 8am-4pm / 9am-5pm, flexible between 7am-7pm to suit the business and employee

Location: The Quays, Sittingbourne

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Income and Administration Officer

Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

About you

• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Experience of working in a customer-facing environment.
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
• Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
• Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.