Income & Tenancy Support Coordinator (12-month)

Ashfield District Council; Kirkby-in-Ashfield; On-site; GBP 27,000 - 29,000; Full time

Job summary

Ashfield District Council is seeking an Income Co-ordinator on a 12-month fixed-term contract to support rent collection and arrears prevention within the Housing Management Team.

You will contact tenants, negotiate repayment arrangements, provide advice, and assist with Universal Credit administration, handling enquiries and keeping records up to date. A customer-focused approach and strong IT skills are essential for success.

Qualifications

• Strong administrative and communication skills are essential.
• Excellent customer service and IT aptitude.
• Able to work as part of a busy Housing Management team.

Responsibilities

• Support rent collection and help prevent arrears by contacting tenants.
• Negotiate repayment arrangements and provide advice and referrals to specialist services.
• Assist with Universal Credit administration and manage enquiries.
• Maintain accurate records and contribute to delivering an effective income recovery service.

Skills

Administrative skills

Communication skills

IT literacy

Customer service

Job description

Ashfield District Council is seeking an Income Co-ordinator on a 12-month fixed-term contract to support rent collection and arrears prevention within the Housing Management Team.

You will contact tenants, negotiate repayment arrangements, provide advice, and assist with Universal Credit administration, handling enquiries and keeping records up to date. A customer-focused approach and strong IT skills are essential for success.