Income Co-ordinator

Ashfield District Council; Kirkby-in-Ashfield; On-site; GBP 27,000 - 29,000; Full time

Job summary

Ashfield District Council is seeking an Income Co-ordinator on a 12-month fixed-term contract to support rent collection and arrears prevention within the Housing Management Team.

You will contact tenants, negotiate repayment arrangements, provide advice, and assist with Universal Credit administration, handling enquiries and keeping records up to date. A customer-focused approach and strong IT skills are essential for success.

Qualifications

• Strong administrative and communication skills are essential.
• Excellent customer service and IT aptitude.
• Able to work as part of a busy Housing Management team.

Responsibilities

• Support rent collection and help prevent arrears by contacting tenants.
• Negotiate repayment arrangements and provide advice and referrals to specialist services.
• Assist with Universal Credit administration and manage enquiries.
• Maintain accurate records and contribute to delivering an effective income recovery service.

Skills

Administrative skills

Communication skills

IT literacy

Customer service

Job description

Income Co-ordinator

(12-month fixed term contract)

£27,274 - £29,071 per annum

Are you passionate about helping people sustain their tenancies and providing excellent customer service? Do you have strong administrative and communication skills and enjoy working in a fast-paced environment? If so, we would like to hear from you.

We are looking for a motivated and customer-focused Income Co-ordinator to join our Housing Management Team on a 12-month fixed-term basis.

You will play a key role in supporting rent collection and preventing arrears by contacting tenants, negotiating repayment arrangements, providing advice and support, and making referrals to specialist services where needed. You will also assist with Universal Credit administration, manage enquiries, maintain accurate records and contribute to delivering an excellent income recovery service.

The successful candidate will have strong communication, customer service and administrative skills, be confident using IT systems and be able to work effectively as part of a busy team.

This is an excellent opportunity to gain experience within Housing Management while making a positive difference to tenants and communities.

What We Offer

In return, we offer:

• A supportive and friendly working environment.
• Opportunities to develop your skills and experience within Housing Management.
• Flexible working arrangements where applicable.
• Local Government Pension Scheme.
• Generous annual leave entitlement and employee benefits package